We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Good afternoon, I can't understand what's happening. The booking on the site has stopped working. Services are not displayed.
We have a page on the site where your widget displays individual services. They stopped being displayed today. Here is the link to the page: https://beautenprovence.com/reservation/
I created a separate page and tried not to display individual services on the page, but to display all together. Categories on the page are visible, but when clicking on a category everything disappears. Here is the link to this page: https://beautenprovence.com/reservation-2
I recorded a video to make it clear: https://www.loom.com/share/5709e2df74d14b7198168352fd3d2e37?sid=1d7fd7bb-874a-49ce-8244-65e163c5c02e
I checked if this is related to the minification of CSS, JS, or HTML. But no. Disabling minification does not solve the problem.
Unfortunately, when the service reservation does not work on the site, I lose clients. I hope for your prompt help. Thank you in advance.
Hello,
I have same issue...I did new Amelia update this morning, and now Amelia stopped working
Hello,
Thanks for reaching out to us. Try disabling the "Delete Amelia content" and "Load Entities on page load" options in the Activation settings. These two options are creating a conflict with Amelia in the latest update. If it doesn't work, then please provide the WP admin credentials so we can proceed with the further troubleshooting.
Kind Regards,
Stefan Petrov
[email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Good afternoon, I did everything as you said. Everything works. I hope such problems will occur less frequently. Have a great day.
Hi Ruslana,
Great, thanks for the feedback. It will be addressed in a future update, it was creating a conflict with this one.
Should you have any other questions or issues, feel free to reach out to us.
Have a nice day, too!
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables