Hello there,

Thank you for reaching out to us.

This is the first time we have seen something like this

Please try and delete this template and type in a new one and save. As for not sending notifications you do not have any notification enabled you unchecked them all 

You need to check the boxes and then notifications can be sent.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello again,

We often do not get mail but we got your reply here we will need a username also so that we can log in. Can you please send this to us also.

Looking forward to your reply. 

Hello again,

We will take a look at this now and as soon as we have more information we will contact you again on this ticket.

Hello again,

You can not delete the notifications as such but you can change the templates

But we can not help with notifications and why you do not receive them since you are using the third party plugin so you need to reach out to their support team

We can only help with notifications when you are using SMTP but when you are using PHP mail or WP mail for that you need to reach out to their support team or to change the settings to SMTP.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead.