We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello Last Week I Renewed my plugin for my website but clicked on the wrong one by accident (Starter) I should of brought Standard.
2 questions please.
Does the standard plugin accept Stripe payments or does it have to be pro.
Also Instead of buying the whole plugin again, can I pay the difference between the two prices of plugins.
please let me know, thank you
Hello there,
Thank you for reaching out to us.
Yes, the standard option has online payments as for upgrade it would be best if you ask for a refund since the sales and promotions do not apply to renewals and upgrades you will upgrade and pay the difference for the full price of the license. But if you take a refund you can purchase standard license at a discount and in that way you get a better deal. You can ask for a refund or upgrade and pay the difference all from your profile in our store.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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