I tried but am super frustrated. It appears that your support system uses a different login than the amelia site.
I think I am logged in to create a support ticket, but it takes me to a "page does not exist", page. ????
When I am already logged in to your site, moving to a support ticket should not require the purchase code! I was able to get this set up, but the appointments calendar is blocking me from choosing a date past June, as the top of the calendar is the only way to change the dates, but it is truncated at the top and I cannot reach the controls. Please let me know how to get a refund, or live support.
We provide support only via ticket and we will gladly help you but you need to explain and show to us what the issue is. Please send us URL of that page and couple of screenshots or a short one minute video of the issue so that we can take a closer look.
As for a purchase code this support platform is not our product so we can not influence this but it is necessary so that we can distinguish customers that had active license and the one that wants to abuse the system with expired license. Hope you understand.
If you still want a refund you can ask for it from your profile in our store and you should receive it in the next 7 days.
I tried but am super frustrated. It appears that your support system uses a different login than the amelia site.
I think I am logged in to create a support ticket, but it takes me to a "page does not exist", page. ????
When I am already logged in to your site, moving to a support ticket should not require the purchase code! I was able to get this set up, but the appointments calendar is blocking me from choosing a date past June, as the top of the calendar is the only way to change the dates, but it is truncated at the top and I cannot reach the controls. Please let me know how to get a refund, or live support.
Hello there,
Thank you for reaching out to us.
We provide support only via ticket and we will gladly help you but you need to explain and show to us what the issue is. Please send us URL of that page and couple of screenshots or a short one minute video of the issue so that we can take a closer look.
As for a purchase code this support platform is not our product so we can not influence this but it is necessary so that we can distinguish customers that had active license and the one that wants to abuse the system with expired license. Hope you understand.
If you still want a refund you can ask for it from your profile in our store and you should receive it in the next 7 days.
Looking forward to your reply.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
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