We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3673177
want a refund
Closed

Comments

  • Jeff started the conversation
    June 24, 2024 at 10:10pm

    I tried but am super frustrated.   It appears that your support system uses a different login than the amelia site.   

    I think I am logged in to create a support ticket, but it takes me to a "page does not exist", page.   ????   

    When I am already logged in to your site, moving to a support ticket should not require the purchase code!    I was able to get this set up, but the appointments calendar is blocking me from choosing a date past June, as the top of the calendar is the only way to change the dates, but it is truncated at the top and I cannot reach the controls.   Please let me know how to get a refund, or live support.   

  •  1,732
    Marko replied
    June 25, 2024 at 5:43am

    Hello there,

    Thank you for reaching out to us.

    We provide support only via ticket and we will gladly help you but you need to explain and show to us what the issue is. Please send us URL of that page and couple of screenshots or a short one minute video of the issue so that we can take a closer look. 

    As for a purchase code this support platform is not our product so we can not influence this but it is necessary so that we can distinguish customers that had active license and the one that wants to abuse the system with expired license. Hope you understand.

    If you still want a refund you can ask for it from your profile in our store and you should receive it in the next 7 days. 

    Looking forward to your reply. 


    Kind Regards, 

    Marko Davidovic [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables