As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
I tried but am super frustrated. It appears that your support system uses a different login than the amelia site.
I think I am logged in to create a support ticket, but it takes me to a "page does not exist", page. ????
When I am already logged in to your site, moving to a support ticket should not require the purchase code! I was able to get this set up, but the appointments calendar is blocking me from choosing a date past June, as the top of the calendar is the only way to change the dates, but it is truncated at the top and I cannot reach the controls. Please let me know how to get a refund, or live support.
Hello there,
Thank you for reaching out to us.
We provide support only via ticket and we will gladly help you but you need to explain and show to us what the issue is. Please send us URL of that page and couple of screenshots or a short one minute video of the issue so that we can take a closer look.
As for a purchase code this support platform is not our product so we can not influence this but it is necessary so that we can distinguish customers that had active license and the one that wants to abuse the system with expired license. Hope you understand.
If you still want a refund you can ask for it from your profile in our store and you should receive it in the next 7 days.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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