Customers are calling in stating that when they click the "book event" button on our website, it does not proceed to the checkout page but goes back to the event listings or summary page.
When I checked out the booking process there seems to be no issues. Some customers have no issues and they book without any problems on the website. But we continuously get calls that they are experiencing the same problem with registration not redirecting to the checkout page.
We use amelia and woocommerce for payment checkout. We did not have any issues until I upgraded to the latest version of Amelia and I tried using the tax feature with stripe rather than using woocommerce. However, I decided to continue to use Woocommerce rather Amelia stripe checkout.
It is not possible for some customers to have an issue and for some everything to be fine. We will gladly check this out but we need the URL of the page. Cna you please send this to us so that we can take a closer look?
Please check if you can see the booking form on page when you are logged in?
If this is the case then this can be 1 of 3 issues
1. The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side.
The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). They should be able to lift the block, so admin-ajax calls are sent for non-logged-in users also.
2. You have some page optimizer so turned them off and ourge the cache and see if you can see the booking form then
3. The new booking form should be displayed when you clear the cache, if you have a caching plugin or optimize plugin, please disable minify js files option.
For example, if you have WP Rocket, and you have enabled these JS optimizations, which have a negative effect on our New Step Form, that is based on Vue 3 Framework, the booking form wont show.
The old Form is based on Vue Framework 2; but the New Form is based on Vue Framework 3;
Once you disable the "minify JS" option in the Optimisations on WP Rocket, or similar, and purge the cache the form should appear.
Also, the issue could be with the Page optimize plugin. You have these settings
and they should be added to this first input amelia_booking_script_index like this
Customers are calling in stating that when they click the "book event" button on our website, it does not proceed to the checkout page but goes back to the event listings or summary page.
When I checked out the booking process there seems to be no issues. Some customers have no issues and they book without any problems on the website. But we continuously get calls that they are experiencing the same problem with registration not redirecting to the checkout page.
We use amelia and woocommerce for payment checkout. We did not have any issues until I upgraded to the latest version of Amelia and I tried using the tax feature with stripe rather than using woocommerce. However, I decided to continue to use Woocommerce rather Amelia stripe checkout.
Hello there,
Thank you for reaching out to us.
It is not possible for some customers to have an issue and for some everything to be fine. We will gladly check this out but we need the URL of the page. Cna you please send this to us so that we can take a closer look?
Looking forward to your reply.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
Please check if you can see the booking form on page when you are logged in?
If this is the case then this can be 1 of 3 issues
1. The reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side.
The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). They should be able to lift the block, so admin-ajax calls are sent for non-logged-in users also.
2. You have some page optimizer so turned them off and ourge the cache and see if you can see the booking form then
3. The new booking form should be displayed when you clear the cache, if you have a caching plugin or optimize plugin, please disable minify js files option.
For example, if you have WP Rocket, and you have enabled these JS optimizations, which have a negative effect on our New Step Form, that is based on Vue 3 Framework, the booking form wont show.
The old Form is based on Vue Framework 2; but the New Form is based on Vue Framework 3;
Once you disable the "minify JS" option in the Optimisations on WP Rocket, or similar, and purge the cache the form should appear.
Also, the issue could be with the Page optimize plugin. You have these settings
and they should be added to this first input amelia_booking_script_index like this
and then everything will work with the new form.
Hope this helps.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables