Hi, I have inherited a site where the developer has disappeared and the client is not very tech savvy. She thinks she bought a lifetime licence a while ago and has lost reference to it or maybe the developer had it. Can you help at all please?
We can help only in case that your client is the owner (they have purchased it and have proof of purchase from us not from someone else). So we would need some proof of purchase. If your client purchased Amelia directly from our site then they are the owner of the license but if they purchased from a developer or if that developer purchased for them on his name then I am afraid that this developer is the owner of the license and your client will need to purchase a new license from our site.
We wish you all the best and hope you have a wonderful day ahead.
Oh. It seems the developer is no longer with us and his website is down. This is the only thing we can find. So you are saying there is nothing you can do? Can the purchase code not be seen your end via the URL?
Yes, unfortunately the only thing that you can do is to purchase a new license directly from us. The developer can install Amelia on the site of their customers but as part of a bundle and website design this developer as far as we can see only sold Amelia license if that is the case then this is criminal offence since they do not have right as such to resell license.
To explain user can purchase elit license and have 1000 licenses and then it can have 1000 clients but for each client they need to contact us on their behalf because those 1000 people are their clients and they pay the money to him not to us so they are their clients and that developer is our only client and the only one who paid the money for license to us. So only he can be the owner of the license and they can reach out to us for support.
So to have access to Amelia updates purchase code and support your client will need to purchase a new license from our site directly.
We wish you all the best and hope you have a wonderful day ahead.
Hi, I have inherited a site where the developer has disappeared and the client is not very tech savvy. She thinks she bought a lifetime licence a while ago and has lost reference to it or maybe the developer had it. Can you help at all please?
Hello there,
Thank you for reaching out to us.
We can help only in case that your client is the owner (they have purchased it and have proof of purchase from us not from someone else). So we would need some proof of purchase. If your client purchased Amelia directly from our site then they are the owner of the license but if they purchased from a developer or if that developer purchased for them on his name then I am afraid that this developer is the owner of the license and your client will need to purchase a new license from our site.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Oh. It seems the developer is no longer with us and his website is down. This is the only thing we can find. So you are saying there is nothing you can do? Can the purchase code not be seen your end via the URL?
Attached files: download.jpg
Hello again,
Yes, unfortunately the only thing that you can do is to purchase a new license directly from us. The developer can install Amelia on the site of their customers but as part of a bundle and website design this developer as far as we can see only sold Amelia license if that is the case then this is criminal offence since they do not have right as such to resell license.
To explain user can purchase elit license and have 1000 licenses and then it can have 1000 clients but for each client they need to contact us on their behalf because those 1000 people are their clients and they pay the money to him not to us so they are their clients and that developer is our only client and the only one who paid the money for license to us. So only he can be the owner of the license and they can reach out to us for support.
So to have access to Amelia updates purchase code and support your client will need to purchase a new license from our site directly.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables