We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3672345
Activation Issue
Closed

Comments

  •  7
    Felicia started the conversation
    June 23, 2024 at 5:50pm

    I have not been able to activate my license correctly on this domain. It is not listed in my domains on https://store.tms-plugins.com/domains/113550

    What I have done so far to try to fix this is I have tried to deactivate and re-activate the whole plugin, but that did not help.

    I was not able to deactivate the plugin from the Activation Settings section of the Amelia settings. I get an error message that says: Error - Unable to deactivate plugin. Please try again later.

    I know that one way to fix this would be to completely delete the plugin and delete plugin tables and start fresh. This would be very bad because this website has everything already setup. 

    If the only solution is to remove and delete plugin tables and re-add it fresh, I would like some assistance with a workaround to export the necessary data and re-import it afterwards so I don't have to re-create every customization again from scratch manually

  •  7
    Felicia replied
    June 23, 2024 at 5:54pm

    I found an old ticket of mine with PHP myadmin steps I am going to try. I may be able to close this ticket.

    Ticket #3061300

  •  7
    Felicia replied
    June 23, 2024 at 6:07pm

    This has been resolved. You may close the ticket. 

    What I did was I opened the PHPMyAdmin and found the _options table, then I went to the Amelia settings row, and in that row I replaced the purchase code. This did not immediately solve it, so I made sure to clear cache and then I was able to successfully click the deactivate button and then re-enter my purchase code. This is now properly linked in my account!! 

  •  1,712
    Marko replied
    June 24, 2024 at 11:01am

    Hello again,

    We do not work on weekends so we could not reply sooner and we are glad to hear that this is resolved and we will close this ticket but should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

    We wish you all the best and hope you have a wonderful day ahead. 

    Kind Regards, 

    Marko Davidovic [email protected]

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