We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
A client just emailed to say that they made an appointment, and then were somehow sent a link to my Wordpress back-end to set a password. Why is this happening and how do I get it to stop? Also, my understanding was that clients did not have to set a set a password or log-in in order to book-- is that true or not?
I've included the following screenshots:
1. the email my client got that they forwarded me
2. screenshots of both pages from clicking the links in the email the client sent me.
Attached files: Screenshot 2024-06-22 at 2.32.45 PM.png
Screenshot 2024-06-22 at 2.42.35 PM.png
Screenshot 2024-06-22 at 2.42.18 PM.png
Hello there,
Thank you for reaching out to us.
This is not Amelia related. That's WordPress' default email for every new user. I don't know if you can disable it through WordPress settings, but I do know that you can do it with this plugin: https://wordpress.org/plugins/manage-notification-emails/
Just disable the option “New user notification to the user” and you’ll be good.
Oh and btw in case you wanna know where the code is, you might wanna open up this file: wp-includes/pluggable.php Line number: 1989
So when you disable this through the 3rd party plugin, your customers will only receive notifications from Amelia, without the following email:
"Username: ———
To set your password, visit the following address"
I hope that helps.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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