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  Public Ticket #3671322
Update problem version 7.6.1.
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  •  1
    Milove Clairin started the conversation

    Hello, I can't update. I'm on version 7.6 and I want to update to version 7.6.1. When I try to update, my site becomes inaccessible for several minutes (about 30), then my site becomes accessible again, but Amelia fails to update.

    What could be causing this problem?

    What version of PHP is needed to use it?

  •  1,562
    Marko replied

    Hello agian,

    Please check if you license is active in settings activations.If it is then this is not issue most likely with Amelia but it could be with some server permissions in any case we will send you 2 ways for manual update that should help.

    You can download Amelia from your this link https://we.tl/t-oD0aLvT1kA

    We are sending you a short instruction on how to update Amelia to the latest version.

    Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled. 

    Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.

    When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.

    Or via FTP

    1. Use FTP to open /yourwordpressfolder/wp-content/plugins
    2. Delete the existing plugin folder ("ameliabooking")
    3. Open the zipped file, and extract the "ameliabooking" folder you see in the zip file into ../wp-content/plugins/ folder
    4. Go to the WP-admin panel and open the Plugins section
    5. Deactivate the plugin, and then activate it again
    6. Clear server and browser cache

    Hope this helps. 

    We wish you all the best and hope you have a wonderful day ahead. 

    Kind Regards, 

    Marko Davidovic
    [email protected]

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  •  1
    Milove Clairin replied

    Hello, I still need to download the latest version of Amelia for an update. Could you tell me where I can download the versions of Amelia?

  •   Marko replied privately