Hello there,

Thank you for reaching out to us.

When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. 

Our policy is to have one issue or question per ticket because of the reasons that are described already.

Thank you for understanding.

We did not have any similar issues with he update so this most likely is not update related.

1. Sending service emails that clients did not request - Amelia can not send any email without proper action first in no case scenario can Amelia trigger mail on it own. You can send us example so that we can take a look but this has never happen before for years and for 70000+ of users

2. You can do that easily you just need to check for 3 things

1. You have option Remove Google/Outlook Calendar Busy Slots in Google Settings in Amelia plugin. When you enable this option it will be removed the busy slots in your employees’ Google/Outlook Calendars from their work schedules in Amelia. When enabled, time slots from the Amelia Calendar will be removed whenever there is an event in the Google/Outlook Calendar.

You can read more in our documentation about Configuring Google Calendar in the Amelia WordPress Booking Plugin 

https://wpamelia.com/configuring-outlook-calendar/

2. In order for these slots to be removed the events in Google/Outlook Calendar must be set as Busy.

3. In settings/inetgrations you gave option called maximum number of events returned to 2500 please make sure that is set like this

And for Outlook is 999

And make sure to purge the cache.

3. The 7.6.1 update fails to install and causes our entire site to bug for several minutes this is either issue with site it self or something with your server and your hosting provider. As mentioned out of 70000+ users only few of them had an issue with update and in all of them none was related to Amelia. Please try and update in 1 out 2 ways that we are sending you

1. You can download Amelia from this link 

We are sending you a short instruction on how to update Amelia to the latest version.

Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled. 

Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.

When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.

Hope this helps in case it does not try it like this

1. Use FTP to open /yourwordpressfolder/wp-content/plugins
2. Delete the existing plugin folder ("ameliabooking")
3. Open the zipped file, and extract the "ameliabooking" folder you see in the zip file into ../wp-content/plugins/ folder
4. Go to the WP-admin panel and open the Plugins section
5. Deactivate the plugin, and then activate it again
6. Clear server and browser cache

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead.  

Hello again,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.