Hello Marcus,

Thank you for reaching out with your inquiry about using WP Amelia for the Lavisha Spa Booking System. I understand your interest in implementing a credit system and no-show policy, and I’m happy to provide some guidance on these functionalities.

1. Credit System: WooCommerce Integration:

While WP Amelia does integrate with WooCommerce for payment processing, it does not have a built-in option to manage credits purchased through WooCommerce. This means there isn’t a straightforward way to set up a system where users can buy spa credits in WooCommerce and then use those credits directly for booking appointments in Amelia.

Alternative Solution - Packages in Amelia:

However, WP Amelia offers a robust feature called Packages that can serve a similar purpose. With Packages, you can create bundles of services that customers can purchase. Here’s how it can be configured to meet your needs:

1. Setting Up Packages:
   • In Amelia, navigate to the Packages settings to create different bundles of services. For example, you can create packages like “5 Massage Sessions” or “10 Spa Treatments”.
   • Each package can be tailored to include specific services and can be priced accordingly.
2. Customer Experience:
   • Once a customer purchases a package, they can use the included services to book appointments at their convenience.
   • This system effectively allows you to offer pre-paid services, similar to a credit system, but managed entirely within Amelia.

For detailed instructions on setting up and managing packages, please refer to the WP Amelia Packages Documentation.

2. No-Show Policy: Implementing No-Show Status:

WP Amelia does offer a way to manage no-shows, although it requires manual intervention by the admin or an employee user. Here’s how it works:

1. Manual No-Show Marking:
   • When a customer misses an appointment, the admin or an employee can manually mark the appointment as a no-show. This status helps you keep track of missed appointments and can be used for record-keeping or further action.
2. Configuring Policies:
   • While Amelia doesn’t automatically apply penalties for no-shows, you can configure your cancellation and booking policies to minimize such occurrences.
   • Clearly communicate your no-show policy to customers through booking confirmations and reminder emails. Specify any penalties for missed appointments in these communications.
3. Customization Options:
   • You can use Amelia’s customizable email notifications to send warnings or inform customers about penalties after marking an appointment as a no-show.
   • For a more automated approach, consider integrating Amelia with other tools or custom scripts that can handle penalties and notifications based on the no-show status.

Moving Forward:

Since you are planning to use the premium version of WP Amelia, you will have access to their comprehensive support team. Here are a few steps to help you get started:

1. Contact Support:
   • Reach out to WP Amelia’s support team with your specific needs. They can provide detailed guidance on setting up packages and managing no-show policies.
2. Explore Additional Plugins:
   • While Amelia provides many built-in features, you might find additional plugins useful for extended functionalities, such as advanced email customization or enhanced reporting.
3. Consider Custom Development:
   • If your requirements go beyond what Amelia’s built-in features can offer, consider hiring a WordPress developer to create custom solutions. This can include automated penalty systems for no-shows or more complex credit management features.

By utilizing Amelia’s Packages feature and manual no-show marking, you can create a comprehensive booking system that meets the unique needs of your spa. If you have any further questions or need additional assistance, feel free to reach out.