We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, I am trying to get Stripe to send my Amilea Event customers an automated receipt. I have filled in the metadata section for the settings. I noticed in Stripe it sets up my clients as guest. Am i missing something in the settings or is this something that needs to be managed in the code? If so, can you provide some step-by-step instructions to adjust the code?
Hello Jeremy,
Thank you for reaching out to us.
We will try to explain and help you as best we can. In Amelia, in MetaData only a description of the transaction are sent.
Stripe has its own "Customers" section, which is not updated, even if we enter the MetaData "customer: %customer_email%", customer information cannot be transferred at the moment, only the description of the transaction is possible for now.
But we will try to help you with the workaround. You can try going into ../wp-content/plugins/ameliabooking/src/Infrastructure/Services/Payment/StripeService.php
Like this:
I don't know if it's going to work, though, if there isn't already a customer with this email registered in Stripe. But we hope this will help you.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello, has anyone else managed to get it to work? I saw another ticket where someone was successful.
Is there a way to send my clients receipts from the Amila side of the booking process?
Hello Jeremy,
Please let me know if that works from your end or not.
In regards to your second question, if you need to send invoices to your customers, you can do so with WooCommerce. You simply need to change a single setting. Go to the “Orders” page in WooCommerce (if you don’t have any orders yet you’ll need to add a new one to set this setting). If you’ve already used WooCommerce, simply open an existing order. Once you’ve opened the order, on the right side you will see “Order actions“. Click on it and choose “Email invoice/order details to the customer” and click on the “Update” button below it.
Now that you’ve set invoices when a customer schedules using the WooCommerce appointments option, they will automatically receive an invoice via email.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables