We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
How can I make sure that the customer information is passed to stripe. When I log in to stripe it appears Amelia does not send their name, email or phone. It makes tracking payments impossible.
Hello Paul,
We will try to explain and help you as best we can. In Amelia, in MetaData only a description of the transaction are sent.
Stripe has its own "Customers" section, which is not updated, even if we enter the MetaData "customer: %customer_email%", customer information cannot be transferred at the moment, only the description of the transaction is possible for now.
But we will try to help you with the workaround. You can try going into ../wp-content/plugins/ameliabooking/src/Infrastructure/Services/Payment/StripeService.php
if (isset($data['metaData']['email'])) { $stripeData['receipt_email'] = $data['metaData']['email']; }Like this:
I don't know if it's going to work, though, if there isn't already a customer with this email registered in Stripe. But we hope this will help you.
Kind Regards,
Uros Jovanovic
[email protected]
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thanks for the reply. I will try adding this snippet.
I’m confused as to why this isn’t native, LatePoint has no problems adding customers to Stripe.
Hello Paul,
We are working on a native option along with the Amelia plugin.
Please let me know if that works for you or not.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables