Good morning, when I need to include a notification with the link to cancel an event or an appointment using the variable %appointment_cancel_url%, it does not appear, meaning it does not lead anywhere. Additionally, the link to the client panel for modifying and canceling appointments does not appear either.
All linked placeholders like %customer_panel_url%, %employee_panel_url%, %appointment_cancel_url%, %event_cancel_url%, and Zoom placeholders are programmatically generated URLs, and if you want to create a hyperlink to these URLs, they need to be added as placeholders, not direct URLs.
For example, when you configure the Customer Panel and add its URL to Amelia Settings/Roles/Customer, and you want to add a line in the email like “To access your Customer Panel, please click here“, the template needs to look like this:
This is because the Customer Panel URL that’s sent to the customer appends a login token to the URL, so a customer either logs in with this token (if you disabled the password as being mandatory in Amelia Settings/Roles/Customer) or sends the customer to the password creation form.
Good morning, when I need to include a notification with the link to cancel an event or an appointment using the variable %appointment_cancel_url%, it does not appear, meaning it does not lead anywhere. Additionally, the link to the client panel for modifying and canceling appointments does not appear either.
Hello there,
Thank you for reaching out to us.
Something is not set properly on your end Please take a look at out documentation
https://wpamelia.com/notifications-placeholders/
and
https://wpamelia.com/front-end-customer-panel/
All linked placeholders like %customer_panel_url%, %employee_panel_url%, %appointment_cancel_url%, %event_cancel_url%, and Zoom placeholders are programmatically generated URLs, and if you want to create a hyperlink to these URLs, they need to be added as placeholders, not direct URLs.
For example, when you configure the Customer Panel and add its URL to Amelia Settings/Roles/Customer, and you want to add a line in the email like “To access your Customer Panel, please click here“, the template needs to look like this:
This is because the Customer Panel URL that’s sent to the customer appends a login token to the URL, so a customer either logs in with this token (if you disabled the password as being mandatory in Amelia Settings/Roles/Customer) or sends the customer to the password creation form.
Hope this helps.
Kind Regards,
Marko Davidovic
[email protected]
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