We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3668222
NEED TO ROLLBACK TO PREVIOUS VERSION URGENT!
Closed

Comments

  •  6
    Andzelika started the conversation
    June 17, 2024 at 1:32pm

    Checkout page design messed up and and payments not working after recent Amelias update. Shows Critical Error under order summary, please we need to rollback as soon as possible 

  •  12
    Marius replied
    June 17, 2024 at 1:35pm

    Urgent. The same problem.

  •  11
    Franziska replied
    June 17, 2024 at 3:15pm

    Same here: Cart Layout is destroyed. I did not test the following pages (checkout, payment process etc.)

  •  6
    Andzelika replied
    June 17, 2024 at 3:19pm

    Looks like it's time to start downloading the current versions before updating to new releases because the time for Amelia Support to get back is ridiculous. They should do something about this ticketing system. 

  •  6
    Rob Huurman replied
    June 17, 2024 at 4:41pm

    Same here, just rolled back to one version earlier.

    Hope they figure it out soon because this is crazy!

  •  2
    Carrie Bruno replied
    June 17, 2024 at 6:20pm

    Having this same issue. Just updated to Amelia v7.6 and any Service or Event does not checkout properly with WooCommerce checkout. It says there is a critical issue. If anyone is aware of a previous version plugin repository hosted by TMS please share the link. I do not have the WordPress rollback plugin but contemplating an entire site backup restore if no resolution is imminent.

  •  1
    Gerben van Duinen replied
    June 17, 2024 at 9:19pm

    Thanks for the upload Rob, at least it works again now, really helped me out. In my specific case the calendar kept loading forever, with a bunch of js errors. With the rollback amelia works again.

  • TechTeam replied
    June 18, 2024 at 3:30am

    This is the error that is causing the issue


    Fatal error: Uncaught Error: Call to a member function getValue() on null in ~/ameliabooking/src/Application/Services/Reservation/AppointmentReservationService.php:856 
Stack trace: 
#0 ~/ameliabooking/src/Application/Services/Reservation/AppointmentReservationService.php(1193): AmeliaBooking\Application\Services\Reservation\AppointmentReservationService->isAggregatedPrice(Object(AmeliaBooking\Domain\Entity\Bookable\Service\Service)) 
#1 ~/ameliabooking/src/Application/Services/Placeholder/AppointmentPlaceholderService.php(921): AmeliaBooking\Application\Services\Reservation\AppointmentReservationService->getPaymentAmount(Object(AmeliaBooking\Domain\Entity\Booking\Appointment\CustomerBooking), Object(AmeliaBooking\Domain\Entity\Bookable\Service\Service)) 
#2 ~/ameliabooking/src/Application/Services/Placeholder/PlaceholderService.php( in ~/ameliabooking/src/Application/Services/Reservation/AppointmentReservationService.php on line 856
  •  2,576
    Aleksandar replied
    June 18, 2024 at 7:13am

    Hi everyone,

    Thank you so much for reporting this issue, and please accept our apologies for the inconvenience. Our developers are working on a solution, and we hope to release a minor update to fix this issue by the end of the day.

    Rob, we appreciate you sharing the previous version with everyone, but we had to delete your comment. Since this is a public ticket accessible to everyone, sharing the full version of Amelia could allow those who haven't purchased it or have the Lite version to acquire it for free. Additionally, there are now Starter, Standard, Pro, and Elite licenses, so sharing your license may not be suitable for everyone.

    If anyone else needs a previous version before this issue is fixed, please email me directly at [email protected]. I'll gladly share it with you; just provide the email address used for the purchase or the purchase code so I can ensure you receive the correct license version.

    Thank you all, and once again, we apologize for the inconvenience!

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables