Okay
  Public Ticket #3667989
Not loading Tables -
Closed

Comments

  • Rafael started the conversation

    Hi,

    It looks that tables we have at our website are not loading correctly!

    The process never ends and then you are not able to download any PDF.

    any tip?

    Br /rafa

  •  1,767
    Miloš replied

    Hello,

    The table on this page seems fine; we visit from a Chrome browser on Dekstop.

    Please check out my Video here.

    1883061352.png


    In regards to PDF export, it seems you disabled it.

    6962037462.png


    Can you go to the Table Tools options in this Table settings, and check the PDF option?

    1552280750.png

    Did you do something to fix the issue in the meantime for the table not loading?

    If you can still see it sometimes not load - This is a Manual Table, so please do not cache this Page.

    We currently have this issue which only happens for server-side processing tables when you have caching active on the page.

    Our developers are intensively working to resolve this issue, as soon as possible. I can't say an ETA on it, unfortunately.

    You can certainly follow our changeLog page if you'd like ( it is also available in the plugin dashboard), where we state any changes/new features/bug fixes during updates;

    and our newsletter, so you're informed about new features, bug fixes, freebies, etc.

    -

    For the time being, the only two possible solutions will be:

    1.  To disable caching only for pages where you have the tables, or perhaps disable caching entirely, if possible.

    Most caching Plugins have the option to add URL's that will be excluded, so if possible, see if you can add the Pages with tables there, and that should solve it for now.

    2. Or you can try disabling the server-side processing option in your Table.

    For the Manual Tables, it is not possible to disable server-side processing,

    but you can make a new SQL Query based table from the same data which is stored in a Manual Table.

    This is how that is done.

    First, check what is the MySQL Table name inside the Editing settings,

    7328050334.png

    then make an SQL Query like : 

     SELECT * FROM TableName  

    For any SQL Query based Table which has less than 2 thousand rows, you will be able to toggle server-side processing in the Data Source settings.

    5424981174.png

    Let me know if that helps and if you have any questions on that.


    2. And let me know if you can still see any PDF export issues?

    If so, can you check does PDF export work in table back-end?

    If the issue is only on front end, there is a conflict :

    wpDataTables is a WYSIWYG (What You See Is What You Get) concept-based plugin.

     This means that the table should look the same both in the back-end and in the front-end. 

    If your front-end table looks and behaves differently than in the back-end, this usually implies that there is another plugin (or the current theme) that's changing the behavior of our plugin.

    Can you please change the theme and see if the issue is resolved?

     If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be).

     If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. 

    Once it does reoccur, you will have found the plugin causing the issue.

    Let me know if you isolate a conflict with these steps.

    Thank you.



    Kind Regards, 

    Miloš Jovanović
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables