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  Public Ticket #3667253
Outlook Integration
Closed

Comments

  • daniel started the conversation
    June 15, 2024 at 2:06am

    Dear Friends of TMS Plugins

    My Name is Daniel, owner of a Chilean Digital Angency...i have a trouble with Outlook integration & with Services Name & Categories (they doesn`t show up - the service name & category space looks empty)

    Talking About Outlook;
    I did all the Azure Stuff, following the youtube tutorial.. BUT, it doesn`t block the bussy slots from my calendar... in the website anyone can book in the calendar, despite i already have blocked slots in my personal outlook calendar.


    its possible to have a live session with you guys?

    Greetings

    Daniel

    [email protected]

    +56978646951

    Chile

  •  1,733
    Marko replied
    June 17, 2024 at 4:27am

    Hello there,

    Thank you for reaching out to us.

    Unfortunately, we can not have live session we provide support only via tickets.

    You can do that easily you just need to check for 3 things

    1. You have option Remove Outlook Calendar Busy Slots in Outlook Settings in Amelia plugin. When you enable this option it will be removed the busy slots in your employees’ Outlook Calendars from their work schedules in Amelia. When enabled, time slots from the Amelia Calendar will be removed whenever there is an event in the Outlook Calendar.

    You can read more in our documentation about it here https://wpamelia.com/configuring-outlook-calendar/.

    2. In order for these slots to be removed the events in Outlook Calendar must be set as Busy.

    3. In settings/inetgrations you gave option called maximum number of events returned to 2500 please make sure that is set like this

    1678957609.png

    And make sure to purge the cache.

    This should help. 

    Kind Regards, 

    Marko Davidovic [email protected]

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