We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
We have a recurring complaint from users of our website. The continue button is often hidden due to the scroll bar it forms. Plugin navigation issue. Is there any solution we can adopt to avoid facing this problem?
Is it possible to configure Amelia to open on a regular page instead of a popup?
Watch the attached video
Attached files: RPReplay_Final1718370287.mp4
Hello there,
Thank you for reaching out to us.
Can you please send us the URL of that page so that we can take a closer look?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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https://igrejafonte.org.br/pf2024/
Hello again,
We can not replicate this issue on any of our devices mobile or desktop. CAn you please let us know on which phone did you try this since everything is working on any of ours?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
From my video it is clear that the problem occurs on an Apple smartphone.
However, it has already been tested on other devices and the same error is reproduced very easily.
Did you test it using the link I sent on a smartphone?
Another thing that was observed is that this type of error happens more frequently when there are extra fields at the time of registration.
Is it possible to have registration done on a page and not in a pop up?
Hello again,
Yes, of course, we have tested this on a smartphone. Can you please let us know what model are you using so that we can test in that model?
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi, sorry to interrupt but this issue happens on my phone and my friends’. I’m using iPhone 12 Pro for reference but I bet it’d happen on any devices.
Here’s a video (sorry that it’s in Japanese) and I cannot scroll down smoothly but when you try to tap the bottom of your screen, it’ll move to the button.
It is very frustrating that you have to move your finger for a smooth scroll plus other users would have no idea that they’d have to move their fingers.
id love to know the solution of this too.
Thank you.
Attached files: RPReplay_Final1722914539.mp4
Hello Emi,
We will not resolve your issue on someone else's ticket. Please open your own ticket and send us a video there and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables