We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear support, hi Stefan,
I have one last question. In the previous version of Amelia, appointments booked online were immediately approved and the customer also immediately received a notification by email. I now see in general settings that the default status for an appointment is 'Approved'. And also the settings of the services I set the setting on 'Approved' (Goedgekeurd in Dutch). But you still have to approve in the backend, the default setting is 'Pending'. Where can I adjust this setting so that an appointment is immediately approved?
Thanks in advance!
Kind regards,
Siard Aal
Hello Siard,
Thank you for reaching out to us.
This is because the minimum capacity is larger than 1 and thus the appointment will need to be approved if 2 people are not booked at the same time.
Please let me know if that helped you or not.
Kind Regards,
Uros Jovanovic
[email protected]
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Thanks Uros, it's now working properly!
Kind regards,
Siard Aal