Hi I contacted Amelia about this on Wednesday and need a response as it is slowing my business down...
I am a simple business - 1 location, 1 employee and 20 services.To my knowledge I have set up the calendar with all of that information; added location, working hours and clients to my address book.
When I go to manually book my clients into their existing appointments, from my old booking system I am having a number of possibly interrelated problems:
The calendar, presumably as a result of the services I offer and the buffer times only shows fixed time slots i.e. can book a 60 minute session at 15 past the hour on any hour, see screenshot. To overcome this I booked in a 'blocked time' service and then when I go back to book an actual client appointment at the required time, the calendar shows no availability for that day, even though I have availability as haven't added any bookings yet and the employee hours have been added in settings and against the individual employee, me as I am the only employee.
EDIT - I wonder if part of the problem is related to fact I have different service durations for the different services?
The other issue I'm having is that every time I am booking an appointment I need to complete the category, location and employee, even though there is only 1 of each. Is there any way to set the 1 option as a default so don't need to go through this process?
Really appreciate some help as I'm sure I'm missing something very simple...
For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!
Hi I contacted Amelia about this on Wednesday and need a response as it is slowing my business down...
I am a simple business - 1 location, 1 employee and 20 services.To my knowledge I have set up the calendar with all of that information; added location, working hours and clients to my address book.
When I go to manually book my clients into their existing appointments, from my old booking system I am having a number of possibly interrelated problems:
The calendar, presumably as a result of the services I offer and the buffer times only shows fixed time slots i.e. can book a 60 minute session at 15 past the hour on any hour, see screenshot. To overcome this I booked in a 'blocked time' service and then when I go back to book an actual client appointment at the required time, the calendar shows no availability for that day, even though I have availability as haven't added any bookings yet and the employee hours have been added in settings and against the individual employee, me as I am the only employee.
EDIT - I wonder if part of the problem is related to fact I have different service durations for the different services?
The other issue I'm having is that every time I am booking an appointment I need to complete the category, location and employee, even though there is only 1 of each. Is there any way to set the 1 option as a default so don't need to go through this process?
Really appreciate some help as I'm sure I'm missing something very simple...
Thank you
Catherine
Hello Catherine,
I can see that this is a duplicate ticket, and we already covered this topic in another ticket:
https://tmsplugins.ticksy.com/ticket/3665638/
For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!
Thank you for your understanding!
Kind Regards,
Stefan Petrov
[email protected]
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