We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3666611
Problema con TRANSBANK / FINALIZAR COMPRA
Closed

Comments

  • Claudio started the conversation
    June 14, 2024 at 1:46am

    Tengo un error y me pasa que cuando voy a reservar una cita, al redireccionarme a la página de finalizar compra, aparece: 

    Something went wrong. Please contact us for assistance.

    The checkout has encountered an unexpected error. Try reloading the page. If the error persists, please get in touch with us so we can assist.


    Utilizo Siteground, revisé los .htaccess para que la carpeta tenga permisos pero aún así no pasa nada. en mi log de errores me aparece lo siguiente: 

    2024-06-10 01:31:28 UTC [apache][access_compat:error] [pid 75249] [client 34.174.182.83:12136] AH01797: client denied by server configuration: /home/customer/www/casa-nova.cl/public_html/wp-content/uploads/woocommerce_uploads/

    Y en el archivo de wordpress debug.log este otro mensaje de error:

    [12-Jun-2024 05:48:34 UTC] PHP Notice:  Undefined index: isCart in /home/customer/www/casa-nova.cl/public_html/wp-content/plugins/ameliabooking/src/Application/Commands/PaymentGateway/WooCommercePaymentCommandHandler.php on line 64

    Porfavor necesito su ayuda. 



  •  867
    Stefan replied
    June 14, 2024 at 9:36am

    Hello Claudio,

    Thanks for reaching out to us.

    Are you trying to book an appointment manually from the backend or you are referring to the front end? I suppose it's the front end, but the issue I see when I want to book an appointment is this one 

    7965344449.png

    Can you provide more details and possible exact steps so we can reproduce the issue? 

    Thanks, looking forward to your reply. 

    Kind Regards, 

    Stefan Petrov
    [email protected]

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