Hello Eugenia,

Thanks for reaching out to us. The capacity configured for a certain service will be applied to all timeslots on the booking form. For example, if you have a service with the maximum capacity set to 10 and you have two timeslots configured, customers will be able to book both timeslots (individually) until the maximum capacity is reached. Of course, this will work if the option in Appointment is enabled.

Regarding the timetable, I suppose you have a custom duration configured? Can you send a screenshot of the employee work hours configuration? 

Hi Jean Carlos,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hi Eugenia,

Thanks for the access. Perhaps, I haven't explained properly how this works. I was actually referring to this option - Permitir la reserva por debajo de la capacidad mínima: in Appointment settings. Currently, I see that it's enabled on your website, but what this allows your customers is the option to book the same timeslots multiple times.  

For example - 

If i book one timeslot for service "Reserva normal gatos", the same time timeslot will be available for booking for other customers, so they can book it multiple times, but Amelia won't let the other customers book the timeslot over the capacity configured for a certain service.

I hope I cleared a bit now. 

Hi Jean Carlos,

But this option is still turned on 

As previously explained, if this is enabled with the capacity set to 2 than two, your customers will be able to book the same timeslot multiple times. Also, do not forget to configure your timezone settings. It should be configured to the nearest city in your timezone instead of UTC.

Hi Jean Carlos,

Apologies for the delayed answer, I took some time to reproduce the use case. I've configured all the settings as you and apparently the timeslots are overlapping because of the custom service duration. Let me investigate with the QA team/developers and I will get back to you as soon as possible.

Thank you for your patience and understanding. 

Hi again,

Would you be able to provide us with a Staging site, along with WP-admin (Administrator) user,  FTP credentials so we can avoid any conflict on the production site? 

Hi Jean Carlos,

Meanwhile, while i was waiting for your answer, I went ahead and tested this use case with QA team and developers. The setup is the same, but we weren't able to reproduce the issue on our end, let me explain. At first, we thought the issue was the overlapping timeslot, but this is probably because of the wrong configuration of the timezone settings. With the timezone settings correctly configured, we tried to book the appointment for the service that has a custom duration configured (exactly like yours). Assuming that the service only has one employee assigned, and there is already an appointment booked (with the capacity 10/10), Amelia doesn't offer the timeslot in between. For example, the timeslot booked is 5 PM with a capacity 10/10 with a duration of 30 minutes.

But if you go to the booking form and select the same service, the timeslots offered are only before and after this appointment time, so 4 pm to 4:30 PM (skipping 5 pm) and then 5:30PM to 6PM and etc.

It's the same for the 1h duration, but the screenshot you've provided shows that the appointments are booked from the backend. (The blue color means that it's booked from the backend)

Looking at this screenshot, you can see that the appointment booked for 7 PM has a duration of 30 minutes, but the appointment that has a duration of 1 hour starts from 7:30 PM, which is exactly when the first appointment ends (7:30 PM), therefore there is no overlapping.

I hope it helps. 

Hi Jean,

But looking at the 6 PM timeslot only Adrian booked the appointment for 30 minutes which is then 18:00 to 18:30. The rest of the customers booked the appointment for 1 hour, which is 18:00 to 19:00, and that's a total of 7 people 

If you take a look at the 18:30 timeslot, you can only see that Natalia booked the 1h appointment for 6 people, excluding EVA (your booking), which is also 6 people in total.

So, to summarize, there is 1 appointment from 18:00 to 18:30 for 30 minutes

7 appointments from 18:00 to 19:00 for 1 hour

And 6 appointments from 18:30 to 19:00 but for 1 hour timeslot. Notice that the 1 hour appointments can be booked from 18:30, this is because you have a custom service duration configured for service.

Hi Jean Carlos,

I already asked developers to take a look one more time on this. Apologies for the long wait, i will report back as soon as i have more information. 

Hi Jean Carlos,

It took a while, but we've managed to reproduce the issue on version Amelia 7.5.1 that you currently have. We weren't able to reproduce the issue on Amelia 7.7.1 (our latest version). So, can you please update to this version and let us know if it happens again?