We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I want to make an Event Booking Page, and my customers should be able to choose their city first and then the service. (i am doing that with categories, since i think there is no option to make them pick their location first).
After they have selected their Service, they should get to the check out mask, since the employee is irrelevent (per city is only one employee/team) - is that somehow doable?
Hello Patrick,
Thanks for reaching out to us. Just to note there are differences between Events and Appointments. When selecting appointments, your customers will have the option to select a service (that is mandatory) while the location and employee selection fields can be hidden. (not mandatory)
Once a customer selects a service, the next step he gets is the Date / Time step (based on the service selection) and then the customer information. You can hide these fields in the Customization settings / Step by Step 2.0.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
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Hey,
how can i do that? I am using the Amelia Catalog Booking Shortcode with Elementor.
Hello Patrick,
Actually, the catalog booking form will not show the option for employees/location, but rather the selection like this
I was referring to the step by step, since the first step is displayed like this
In order to hide these fields, you need to go to Customize / Step by Step v2 / Service selection and disable the option there.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Yes, but it is it possible to skip the employee step on the catalog view?
Hello Patrick,
You can hide this field by going to Customize / Booking Form v1 / change the form flow to Catalog service
Select Step 2, scroll down a bit, and click on the pencil icon on the Employee field
You can turn on "display field" here.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables