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  Public Ticket #3664847
Not getting plugin update notifications in Wordpress
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  • CHDS Support started the conversation

    wpdatatables plugin has stopped reporting when there are available updates.

  • CHDS Support replied

    Deactivating and re-entering the license code has corrected the issue.

  • CHDS Support replied

    How do we change the email address associated with the account?  There does not seem to be a method to do so on the store page.

  •  1,767
    Miloš replied

    Hello,

    Once again, our sincerest apology for such a late reply on your other/older ticket.

    That delay will not happen again, we will do our best to be much quicker going forward.


    I am happy to see you solved this technical issue of getting the update notifications.

    In regards to changing the Email on the TMS Store, please refer to the other ticket where we wrote more details;

    but we will also share this process here since it is a public ticket so other users can know how it works :

    The owner of the licence needs to send us an email to [email protected] from the email which was used during the purchase of the plugin.

    The content should be that he/she agrees the ownership be transferred and indicate to which email we should change it. 

    When we see that email, we will make the transfer of the email address and we will reply to the email to notify the change.


    Let us know if you encounter any further issues for updates of the Plugin.

    For the subject of changing the TMS Store Email, let's please proceed on the other, private ticket.


    Thank you.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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