We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
we have problems with credit card payments via stripe. in some cases it works and in some not. I have tested with my Visa and it worked. my client tested with his mastercard credit card/debit card and it failed every time.
is there a problem in the plugin or is it a problem with the bank of my client?
thanks and kind regards,
Artur
Attached files: WhatsApp Image 2024-06-11 at 11.04.18.jpeg
Hello Artur,
Thanks for reaching out to us. Since you've tried with your credit card and it worked, I suppose this is related to the clients credit card/bank. The way to test it is to enable sandbox mode and try test credentials, but apparently, it does work with your credit card. is there any other credit card that your client can use?
Kind Regards,
Stefan Petrov
[email protected]
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Hi Stefan,
thank you for your reply. it turned out our cache (WPFastestCache) plugin was causing this issue. after clearing the cache it started to work for my client.
Hello Artur,
Great, thanks for letting me know. Sometimes, those caching plugins can cause issues, as well.
Anyway, let us know if you have any other questions or issues.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables