We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, your plugin looks interesting and I am trying out the free version of it. I am also using elementor pro and the latest wordpress version. It seems that when the plugin is activated and I try to get into page editing, elementor is stuck forever at the elementor loading screen so it suggests that I enable safe mode to disable all plugins to get into the page and only then does the page work. Do you have any idea what might be causing the issue?
Hello Marios,
Thanks for reaching out to us.
Safe Mode isolates Elementor and WordPress from the themes and plugins that may be causing the error. It:
You can try disabling other plugins or changing a theme. Usually, a caching plugin is causing a conflict with Amelia, so you want to check that, as well.
Let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks for the response. So the only plugins I use now are elementor/elementor pro and amelia. I also use the Hello elementor theme. There are no other plugins. Obviously it works if I disable elementor or amelia but thats not what I want.
I tried using from the elementor settings "regenerate css files and data" which didnt help.
I tried using different themes and it also didnt help.
I tried from chrome to "clear all browsing data", it also didnt help.
What did help was reloading the page with Ctrl-F5 which I discovered accidentally which always makes wordpress move forward and load the page. But I am not sure what that means. I'd rather not have to press Ctrl-F5 every time. Does that point to a problem?
Hello Marios,
I was able to find this article regarding the elementor "safe mode". Perhaps, you can try the things mentioned here. They've mentioned seven ways on how to fix the issue.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables