We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, both Calendars are giving an error message. I've gone into the authorization & added the redirect links and made sure the links are the same in Google Console, and not sure about the Outlook one. But I have a big meeting tomorrow and need to fix this problem asap! Any advice will be helpful!!! 🙏
We're unable to complete your requestinvalid_request: The provided value for the input parameter 'redirect_uri' is not valid. The expected value is a URI which matches a redirect URI registered for this client application.
And Google Calendar:
Access blocked: This app’s request is invalidAttached files: Screenshot 2024-06-10 at 11.46.49 AM.png
Screenshots:
Attached files: Screenshot 2024-06-10 at 2.59.59 PM.png
Screenshot 2024-06-10 at 3.09.14 PM.png
Screenshot 2024-06-10 at 3.08.38 PM.png
Hello K,
Thanks for reaching out to us. This issue is happening when URI's are not matched in both Amelia and Google Cloud Console
Please go to Amelia Settings/Integrations/Google Calendar and make sure that the URI you see in there is your website's URL, ending with "wp-admin/admin.php?page=wpamelia-employees". For example, if your website is "yourwebsite.com", the redirect URI needs to be this:
https://yourwebsite.com/wp-admin/admin.php?page=wpamelia-employees
Is your website in HTTP or HTTPS? Please note that Google doesn't allow HTTP at this time, so if it's HTTP, you'll need to install an SSL certificate and move your site to HTTPS before you can continue.
After verifying that, please go to Google Developers Console, and in "APIs & Services" go to "Credentials". Under "OAuth 2.0 Client IDs" click on the name of your app:
In there, check the "Authorized redirect URIs" on the bottom of the page. Make sure that the URL has to be the same as it is in Amelia/Settings/Integrations/Google Calendar.
Please, let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
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Hello K,
Please provide the WP admin credentials along with the URL of the website, as well as access to the Google Cloud Console. I would need to log in to both places in order to double check the redirect URI.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stefan, Good morning. Would you be able to work with Uros to fix and escalate this issue? It's not being resolved unfortunately and i've been waiting for 3 weeks and losing clients! :(
Uros has my credentials for my WP and Google!
Hi K,
I see the other ticket. Let me investigate a bit more and I will provide feedback there.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you, Stefan for escalating!
Hello Kushi,
As mentioned in another ticket that I am assigned to, we have passed it to our developers and will provided you with an update on this as soon as possible.
I appreciate your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables