Hello, I have an Amelia license on the website https://www.nadiacastro.com.br, which is registered with the email [email protected]. I no longer have access to this email that is linked to this license. I need to change the registered email linked to my license to [email protected]. I am having problems with Amelia on my website and I cannot get help because of this. How can I proceed?
Hello, I appreciate your reply but it didn't solve the problem. Maybe I didn't explain it correctly. Let's go! The email address I registered with you is: [email protected]. I don't have the password linked to this email to access the registration area of https://wpamelia.com, since this email address no longer exists, there's no point in clicking on "I forgot my password". I no longer have access to this email. I need to change it to [email protected]. How do I do this?
Thanks for reaching out to us. I would need to forward this to the management so they can proceed with the change. I will let you know as soon as I have the information. Thank you for your patience and understanding.
Hello Stefan, it works. Thank you. There´s another problem: I think my license of Amelia has expired. My account says nothing about that. Can you help me? The web site is nadiacastro.com.br. Warning: Undefined property: stdClass::$sections in /home/nadiacastro/www/wp-admin/includes/plugin-install.php on line 870. That´s the message.
You should be able to see the information regarding your licenses in your TMS store account. There is an expiration date and the rest of the information. Can you please check?
I've just forwarded this information to management. They will check and I will let you know as soon as I have the feedback. Thank you for your patience and understanding.
We just checked, and here is the information.The subscription was cancelled on 11th February 2023. There was an automatic renewal on MasterCard ending in 6300 25 January 2023. Automatic renewal will try six times and if there is no credit card or funds, it will cancel the subscription. You would need to purchase a new license from our website, since this one is canceled.
Hello, I have an Amelia license on the website https://www.nadiacastro.com.br, which is registered with the email [email protected]. I no longer have access to this email that is linked to this license. I need to change the registered email linked to my license to [email protected].
I am having problems with Amelia on my website and I cannot get help because of this. How can I proceed?
Attached files: ameliaProblem.jpg
Hello, I appreciate your reply but it didn't solve the problem. Maybe I didn't explain it correctly.
Let's go! The email address I registered with you is: [email protected]. I don't have the password linked to this email to access the registration area of https://wpamelia.com, since this email address no longer exists, there's no point in clicking on "I forgot my password". I no longer have access to this email. I need to change it to [email protected]. How do I do this?
Hello Daniela,
Thanks for reaching out to us. I would need to forward this to the management so they can proceed with the change. I will let you know as soon as I have the information. Thank you for your patience and understanding.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Daniela,
It has been changed now. You should be able to use the correct email. Please, let us know if it works.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Stefan, it works. Thank you. There´s another problem: I think my license of Amelia has expired. My account says nothing about that. Can you help me? The web site is nadiacastro.com.br. Warning: Undefined property: stdClass::$sections in /home/nadiacastro/www/wp-admin/includes/plugin-install.php on line 870. That´s the message.
What should I do?
Hello Daniela,
You should be able to see the information regarding your licenses in your TMS store account. There is an expiration date and the rest of the information. Can you please check?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
There´s no information. That´s why I asked you.
I´ll send you the image opf my account.
The website is nadiacastro.com.br - that´s the license I´m looking for.
Thanks
Hello Daniela,
I've just forwarded this information to management. They will check and I will let you know as soon as I have the feedback. Thank you for your patience and understanding.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Daniela,
We just checked, and here is the information.The subscription was cancelled on 11th February 2023. There was an automatic renewal on MasterCard ending in 6300 25 January 2023. Automatic renewal will try six times and if there is no credit card or funds, it will cancel the subscription. You would need to purchase a new license from our website, since this one is canceled.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Stefan, thank you very much for your attention.
With this information you gave me, I will contact my client to renew the Amelia plugin.
Thank you very much.
Daniela
You are most welcome, Daniela.
Looking forward to hearing from you regarding other questions or issues.
Have a nice day!
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables