We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3661872
Step by step Booking form 2.0
Closed

Comments

  • Pieter Vandenhende started the conversation
    June 6, 2024 at 11:44am

    I have successfully configured the Google Calendar integration with Amelia, and the synchronization from Amelia to Google Calendar is working seamlessly in real-time. However, I am facing an issue with the synchronization from Google Calendar back to Amelia.

    When I add a block in Google Calendar, the corresponding slots do not get synchronized to Amelia. As a result, clients can still book slots in the Step by Step 2.0 frontend form even when they are marked as unavailable in Google Calendar. This discrepancy is creating confusion and impacting the booking process.

    Could you please assist me in resolving this issue? It seems that the syncing mechanism from Google Calendar to Amelia may not be functioning correctly. I suspect that the webhook or API connection responsible for updating Amelia's availability based on Google Calendar events may need to be reconfigured or debugged.

    I would appreciate your help in addressing this matter promptly so that our booking system remains accurate and up-to-date.

    Thank you for your attention to this issue.

  •  1,696
    Uroš replied
    June 6, 2024 at 4:43pm

    Hello Peter,

    Thank you for reaching out to us.

    Events from Google Calendar will not be displayed in Amelia but busy events from Google Calendar will block time slots in Amelia. For that purpose, please make sure that the "Remove Google Calendar Busy Slots" option is enabled on the Amelia/Settings/Integrations/Google Calendar page. Also, you can increase the "Maximum Number Of Events Returned" option as well.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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