We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I was using wpDataTables to display leaderboards for our escape rooms. After updating to version 6.5, I receive a critical error on this page.
Hi Steven,
Do you have any Formula column on that table?
If that is the case, we can confirm this is a bug on our end for version 6.5.
It is related to the Formula Column not properly rendering on the front-end.
Our developers have a temporary workaround fix which you can apply.
They will work to build the final version of this fix and to add it if possible to the next update as soon as possible.
If you wish to apply this fix, please follow these steps :
Find this PHP file in our Plugin via FTP or your Hosting's File Manager ( or you can install a file manager Plugin), in this path :
../wp-content/plugins/wpdatatables/integrations/wdt-integrations-loader.php
around line 65 find this piece of code :
Beneath that, add this :
So in the end, that part of the code in its entirety should look like this :
Save the changes of the file, then purge cache on your site and refresh the Page with the table, it should be fixed.
Let us know how it goes.
If you need us to edit this code for you, we would need WP Administrator user credentials along with FTP credentials and send me an URL of a Page with the table so that we can test if it is solved.
If you send us access, please make sure it is in a PRIVATE Reply for security reasons, then only we can see the details.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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I have a Formula.
I updated the file, and everything appears to be working again.
Thank you.