We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Cuales son las políticas de seguridad con respecto a la información de los clientes que se alojan en Amelia, al ser un plugin integrado dentro de una plataforma privada nuestra, ustedes tienen algún acceso a esa información, y si es así cuales son sus políticas. Además, quería saber cuales son los tiempos de respuesta que definen como organización para el soporte de Amelia, en caso de que necesitemos su ayuda, y si estos se definen al momento de la compra del plugin.
Saludos.
Hello Felipe,
Thanks for reaching out to us. Amelia doesn't store any information coming from the customers. This is stored on your hosting provider's server. The Amelia backend is where you can preview the appointments, customer information and etc, but you can create a WP user with the credentials and no one will have access to your file (unless if you share it ). Officially, support working hours are from 8 AM - 7 PM CET.
Please, let us know if you have any other questions or issues.
Kind Regards,
Stefan Petrov
stefan.petrov@tmsproducts.io
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