We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have a problem with the integration of WooCommerce. Amelia has the problem that when I book via WooCommerce and subsequently change the payment status, a booking confirmation is sent to the customer every time, even though the status of the booking has not even changed, only the status of the payment. I have not found any setting for this and unfortunately there is no indication in the code that I can prevent this.
Hello Mikka,
Thank you for reaching out to us.
Which email is sent to the customers when the payment status is changed?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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I always get the “Event Booked” notification.
Hello Mikka,
Thank you for the update on this.
For this purpose, please check the WooCommerce rules on the Amelia/Settings/Payments page, there you will see if you have set some rules that are based on Order update.
Please let me know if that is the case.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables