Our customers are no longer able to book, when entering their card details at the end of the booking process a message that reads "Invalid API Key Provided" appears.
Thanks for reaching out to us. I went to your website to check the booking form. I can see that you have Stripe payment method enabled. Unfortunatelly, I'm not able to go through since I don't have the credit card details, but I suppose this is related to Stripe configuration.
Tt can happen that you've switched Stripe in Amelia Payment settings to "Test Mode" but you won't be able to perform transactions with real/live cards.
Or in other words, if Amelia is left in Test Mode, and you try a real card, you will get an error.
-
Another issue can also happen if you switch from Test to Live Mode,
but if you somehow did not input the correct Live Stripe Credentials in Amelia settings ( or left them blank at that moment).
If you already checked this, please provide the WP admin log in credentials so I can test it with our test credentials.
Our customers are no longer able to book, when entering their card details at the end of the booking process a message that reads "Invalid API Key Provided" appears.
Please advise.
Hello Harvey,
Thanks for reaching out to us. I went to your website to check the booking form. I can see that you have Stripe payment method enabled. Unfortunatelly, I'm not able to go through since I don't have the credit card details, but I suppose this is related to Stripe configuration.
Tt can happen that you've switched Stripe in Amelia Payment settings to "Test Mode" but you won't be able to perform transactions with real/live cards.
Or in other words, if Amelia is left in Test Mode, and you try a real card, you will get an error.
-
Another issue can also happen if you switch from Test to Live Mode,
but if you somehow did not input the correct Live Stripe Credentials in Amelia settings ( or left them blank at that moment).
If you already checked this, please provide the WP admin log in credentials so I can test it with our test credentials.
Kind Regards,
Stefan Petrov
[email protected]
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