We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Our customers are no longer able to book, when entering their card details at the end of the booking process a message that reads "Invalid API Key Provided" appears.
Please advise.
Hello Harvey,
Thanks for reaching out to us. I went to your website to check the booking form. I can see that you have Stripe payment method enabled. Unfortunatelly, I'm not able to go through since I don't have the credit card details, but I suppose this is related to Stripe configuration.
Tt can happen that you've switched Stripe in Amelia Payment settings to "Test Mode" but you won't be able to perform transactions with real/live cards.
Or in other words, if Amelia is left in Test Mode, and you try a real card, you will get an error.
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Another issue can also happen if you switch from Test to Live Mode,
but if you somehow did not input the correct Live Stripe Credentials in Amelia settings ( or left them blank at that moment).
If you already checked this, please provide the WP admin log in credentials so I can test it with our test credentials.
Kind Regards,
Stefan Petrov
[email protected]
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