Hello Claire,

Thank you for reaching out to us.

Can you please reinstall the Amelia plugin and let me know if it works for you or not?

Looking forward to your reply.

Hello Claire,

Thank you for the update on this.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Claire,

Thank you for the update on this.

Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

Hello there,

Uros is out of the office so I will step in for him. We will take a look at this now and as soon as we have more information we will contact you again on this ticket. Most likely there are some custom styles that are overriding our booking form. 

Kind regards.

Hello again,

We just got the feedback from our colleagues and they have told us that there was an issue with some styles and this CSS should resolve this.

Just apply to to that page and all should be fine

#am-modal.am-modal.am-in-body .am-stripe {
    width: 100%;
    border: 1px solid #e2e6ec;
}

Custom code needs to be applied to the page where the booking form is. Depending on what you're using (Gutenberg blocks, or some page builder), adding the CSS or JS can be done in a few different ways. 

If you need help with adding custom CSS to the page, please take a look at this article.

If you need help with adding custom JS to the page, please take a look at this article.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead.  

Hello again,

You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead.