We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Support Team,
I have set up a WordPress cron job using the WP Crontrol plugin to send appointment reminders via WhatsApp notifications. I meticulously followed your guide found at this URL: https://wpamelia.com/notification-settings/
Everything works perfectly, but the PHP cron event gets automatically and systematically deleted every 30 days or so. This forces me to recreate it each time using WP Control. Unfortunately, I can only notice this issue when my client calls and complains that the WhatsApp notification service has stopped working.
You can easily understand that I cannot continue to manage the service for my client this way.
Can you help me resolve this issue?
Thank you,
Federico Barberis
Hello Federico,
Thank you for reaching out to us.
I would suggest that you check this with the WP Crontrol plugin and they will be able to assist you with this.
In the meantime, please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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