We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
There is suddenly no input box for passwords. The email/user field is still there and is fine, but there is nothing there after it says Password.
I added WooCommerce and a couple plugins over the last couple weeks, but I only got feedback that it's not working today. I tried disabling all of the WC plugins but it didn't make any difference.
Could that be related somehow?
Hello Grant,
Thanks for reaching out to us. I doubt that this could be related to the WooCoomerce plugin, but apparently, it is a conflict. Can you try disabling other plugins (leaving just Amelia enabled) and see if it helps? If does, then enable plugins, one by one and you will find the one causing a conflict. It's usually a caching plugin, so to speed up the process, you can try the caching plugin first.
Please, let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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It was another plugin with no apparent connection. I forget now, but I can check which one if you want
Hello Grant,
If you haven't checked the caching plugin already, you can start with this one. Also, try clearing browser cache/cookies and WP cache.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables