Hello,

I have purchased the package Amelia Pro and all my costumers email have been settled and they are working. However, when I try to set the Employee email notifications, they are sent only if the employee is not busy. Is there a way to get the employee to receive the notification (especially when a new appointment has been booked) even though he is currently busy? It's really difficult to keep tracks of the appointments if we don't receive the email even if he is busy, 'cause most days he is busy from 8am to 8pm, so we would be missing all these notifications. And we imagine that most clients also book during the day. Thank you for helping me out. 

Hello Aleksandar, thank you for your quick response.

We are using SMTP as we have gmail, and this way, we had no issues for the costumers emails. 

To try out the email for the employees, I have set the email notification pending, to receive the notification when a new appointment is booked. On the setting of the notification, if I test it out, I receive the test email in my inbox. However, I tried out to book an appointment myself, and I received no email notification, but we got an email notification from an appointment made at 8pm (that's why I guessed that it didn't work because the employee was busy during the day). 

I also tried to add an email to another service, and in that case it worked when I tried to book this other service. In this case the employee was not busy, which also led me to think that it was the employee's status that had an impact. 

Hopefully is clearer and you can find what I am doing wrong.

Kind regards,

Samantha