I have purchased the package Amelia Pro and all my costumers email have been settled and they are working. However, when I try to set the Employee email notifications, they are sent only if the employee is not busy. Is there a way to get the employee to receive the notification (especially when a new appointment has been booked) even though he is currently busy? It's really difficult to keep tracks of the appointments if we don't receive the email even if he is busy, 'cause most days he is busy from 8am to 8pm, so we would be missing all these notifications. And we imagine that most clients also book during the day. Thank you for helping me out.
The employee being busy or not has nothing to do with email notifications. They are triggered automatically when an appointment is booked/canceled/rejected/rescheduled, etc. and the employee's status has absolutely nothing to do with that.
How did you conduct this test? What are you using for email notifications (SMTP, WP Mail, PHP)?
Hello Aleksandar, thank you for your quick response.
We are using SMTP as we have gmail, and this way, we had no issues for the costumers emails.
To try out the email for the employees, I have set the email notification pending, to receive the notification when a new appointment is booked. On the setting of the notification, if I test it out, I receive the test email in my inbox. However, I tried out to book an appointment myself, and I received no email notification, but we got an email notification from an appointment made at 8pm (that's why I guessed that it didn't work because the employee was busy during the day).
I also tried to add an email to another service, and in that case it worked when I tried to book this other service. In this case the employee was not busy, which also led me to think that it was the employee's status that had an impact.
Hopefully is clearer and you can find what I am doing wrong.
Based on your description of the issue, I can't isolate any mistakes. If the test emails work, all should work. One thing you can check, however, is what the status of the appointment is when it's booked - if it's approved - do you have the "Appointment Approved" notification enabled for the customers and the employees? If it's a custom notification - does it include the service you booked?
If that doesn't help, please record your screen and send me temporary wp-admin (Administrator) credentials in a PRIVATE response, so I can check it out.
Hello,
I have purchased the package Amelia Pro and all my costumers email have been settled and they are working. However, when I try to set the Employee email notifications, they are sent only if the employee is not busy. Is there a way to get the employee to receive the notification (especially when a new appointment has been booked) even though he is currently busy? It's really difficult to keep tracks of the appointments if we don't receive the email even if he is busy, 'cause most days he is busy from 8am to 8pm, so we would be missing all these notifications. And we imagine that most clients also book during the day. Thank you for helping me out.
Hello Pawffice.
Thank you for reaching out to us.
The employee being busy or not has nothing to do with email notifications. They are triggered automatically when an appointment is booked/canceled/rejected/rescheduled, etc. and the employee's status has absolutely nothing to do with that.
How did you conduct this test? What are you using for email notifications (SMTP, WP Mail, PHP)?
Kind Regards,
Aleksandar Vuković
[email protected]
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Hello Aleksandar, thank you for your quick response.
We are using SMTP as we have gmail, and this way, we had no issues for the costumers emails.
To try out the email for the employees, I have set the email notification pending, to receive the notification when a new appointment is booked. On the setting of the notification, if I test it out, I receive the test email in my inbox. However, I tried out to book an appointment myself, and I received no email notification, but we got an email notification from an appointment made at 8pm (that's why I guessed that it didn't work because the employee was busy during the day).
I also tried to add an email to another service, and in that case it worked when I tried to book this other service. In this case the employee was not busy, which also led me to think that it was the employee's status that had an impact.
Hopefully is clearer and you can find what I am doing wrong.
Kind regards,
Samantha
Hi again Samantha.
Based on your description of the issue, I can't isolate any mistakes. If the test emails work, all should work. One thing you can check, however, is what the status of the appointment is when it's booked - if it's approved - do you have the "Appointment Approved" notification enabled for the customers and the employees? If it's a custom notification - does it include the service you booked?
If that doesn't help, please record your screen and send me temporary wp-admin (Administrator) credentials in a PRIVATE response, so I can check it out.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables