We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Good morning. It is two days that the 2.0 step-by-step module does not work in the frontend, or rather it works, but the procedure to book an appointment starts from the extras when first should select the category, the service and then the extras. Finally, the reservation is wrong. How can I solve? I have an urgency because the customer works with this platform. Thank you!
Attached files: Schermata 2024-05-28 alle 09.35.45.png
Hello Matteo,
Thanks for reaching out to us. The booking form will be displayed like this if you have only one service and extras enabled for that service. If there is only one service assigned and one employee, Amelia will skip the service selection step and show the date / time step for that service only. If extras enabled, then the extras will be visible prior to the date and time step. You need to have at least two services/categories in order to show the selection step first.
Kind Regards,
Stefan Petrov
[email protected]
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