We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello
multi reservation doesn't work correctly, the employees are not taken into account. The only control that works is in the basket, but the error message does not specify which line is in error.
A customer can't book the same service with a different employee... Employees are associated automatically ( random or round bobin )
can you make a fix or a snippet???
this is the third ticket I've opened in a short time... it's annoying...
It would be nice if the schedules were managed by the departments and not the employees...
thanks
you can choose the employee, but not in the same slot on the same card
Hello Mathieu,
Thanks for reaching out to us. Mutliple selection of appointments are only possible with the "Cart" feature. There is no option for a customer to book the two or more employee for the same timeslot on the same page. Once a customer chooses the timeslot, he can click on "choose another" and then he will be able to book another appointment. In order for customers to book the same timeslot multiple times, you would need to configure the maximum capacity of service to 2 or more and also enable the option "Allow booking below minimum capacity" in Appointment settings. Timeslots are defined by employee work hours and service duration combination, so if you have a service with duration of 1h and employee work hours are configured from 09 - 17, timeslots would appear as 09 - 10, 10 - 11 and etc.
Kind Regards,
Stefan Petrov
stefan.petrov@tmsproducts.io
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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I've switched to the Hive module, which does everything you can't do with yours, at least for booking kayaks, paddles etc etc... Too bad it's an annual fee.
Hello Mathieu,
Apologies again, but we are still working on some Amelia features and there is always room for improvement. Some features may not be available currently, but we are looking forward to improving the user experience. For example, for multiple appointment selection, we've made the "Cart" feature, which will allow your customers to book multiple appointments for multiple services, per one booking. As stated, a customer would need to select "book another" at the Cart step and choose another appointment. Feel free to suggest any feature that you would like to see on our feature suggestion page.
Kind Regards,
Stefan Petrov
stefan.petrov@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables