Hello Dickson.

We can't replicate this locally with just WooCommerce installed:

The description has been copied from your website, but since there's no custom field on my installation, I see the placeholder.

Appointment Date and Start Time are, however, there, as you can see in the first screenshot.

Since you have quite a few WooCommerce extensions, my advice would be to disable them and then test again. If the cart populates with the data you entered in Amelia, then it's one of the WooCommerce extensions causing the issue.

We confirm that the integration works with WooCommerce, but we can't guarantee that it works with all extensions available for it. If you isolate the extension in question, I will be able to ask our developers to check if there's anything we can do to help you resolve the issue, but I can't promise anything.

Hi again Dickson.

This is how you added the placeholders in the WooCommerce description in Amelia Settings/Payments:

Once you edit this and separate the placeholders, it should reflect on the front-end.

Of course, Dickson, I did it for you.

In case you want to modify it further, it's in settings, under "Payment Settings" - when you scroll all the way down, just expand the highlighted section and edit in HTML mode:

WooCommerce made some changes in the cart, so I had to add "A" in the first row, like this:

I'll ask you to post this CSS on the cart page:

tr.woocommerce-cart-form__cart-item.cart_item > td.product-name > dl > dd > p:nth-child(1) {
    opacity: 0 !important;
}

So it looks like this:

Also, update the Checkout Page with this CSS:

div.shop_table.woocommerce-checkout-review-order-table > div > div > div.product-info > div > dl > dd > p:nth-child(1) {
    opacity: 0 !important;
}

To avoid seeing that "A". Just remember that this needs to remain in the description in Amelia as the first line in order for the description to appear correctly.

Custom code needs to be applied to the page where the booking form is. Depending on what you're using (Gutenberg blocks, or some page builder), adding the CSS or JS can be done in a few different ways. 

If you need help with adding custom CSS to the page, please take a look at this article.

You're welcome, Dickson, glad I could help.

Please feel free to reach out to us if you have any further questions or concerns!