I am located in Japan and all my clients are from Latin America. Since around May 12th, I have been having a problem with Amelia’s email date and time notifications.
I have set amelia’s configuration to automatically detect the client’s IP country address. Country IP is correctly being detected from both amelia´s booking form and customer panel.
BUT! When they book an appointment within their package in Amelia’s CUSTOMER PANEL although the Country IP is being correctly detected in Amelia’s CUSTOMER PANEL (the calendar shows the correct front-end time and date) …unfortunately the booking email notifications are all arriving in Japan time to all my clients in Mexico or Argentina who are doing the reservation from their control panel (booking within their Packages).
In the notification, the appointment date and hour are displayed in Japan’s back-end time to my clients in Latin America, no matter which country they are booking from, only the name of the time zone arrives correctly in the notifications (ex, it correctly says America/Mexico City time), but the day and hours are notified in Japan time no matter what.
Everything is set in Spanish, the actual “booking approved” notification says:
Te espero por zoom el día %appointment_date% a las %appointment_start_time% hora de %time_zone%
Example: When a booking for June 3rd 7:00pm Mexico time is made from the CUSTOMER PANEL the notification arrives with a mistaken text like this:
%appointment_date% (June 4) and %appointment_start_time% (10:00 am) -which are wrongly displayed in Japan Time (back-end time)
BUT
%time_zone% (America/Mexico City time) is displayed in the correct client´s front end time
I forwarded the ticket to our QA team, and it seems that you're correct, but it will need to be tested more thoroughly on our end and if there is a bug it will be forwarded to our developers, so it can be fixed with the upcoming update.
There was a recent update on Amelia’s software, but the issue about the time zone has not been resolved yet, I wonder if it will get solved in the next update. Also, now the notifications arrive with no time zone…the time zone on the notification arrives in blank even if the shortcode is inserted.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Please tell me the steps to generate a temporary WP-admin (administrator) user for you. I´ll be happy to do it.
It would be useful if you could send me a video on how to do it.
Regarding this issue, the booking approved notifications still arrive in Japan time (backend time), but now the notifications do not even indicate the time zone...the time zone in the notifications has disappeared even if the placeholder %time_zone% is set on the notification.
I tested it out by booking a test appointment at 3 am on 23rd of July and I received the notification with the correct time and also with the time zone mentioned.
Customer time zones are detected based on time zone of the device they're on, rather than the IP.
Uros is on vacation, so i just wanted to provide additional information regarding this bug. Tickets are automatically closed after one week, but the better suggestion would be to follow our changelog page to keep up with the updates. We are updating this page regularly, whenever there is an update. Unfortunatelly, it's hard to promise ETA for each update, but make sure that you follow the page mentioned previously.
Should you have any other questions or issues, feel free to open a new ticket and we will kindly assist there.
I understand your concern, but we are certainly looking forward to getting this fixed as soon as possible. Unfortunatelly, we don't know the exact name, but it will be easy to recognize on the changelog page. Sure you can follow up, but you should also receive the notification that there is an update and you can check the changelog once you see it.
Should you have any other questions regarding Amelia, feel free to reach out to us on a new ticket and we will kindly assist.
Hello,
I am located in Japan and all my clients are from Latin America. Since around May 12th, I have been having a problem with Amelia’s email date and time notifications.
I have set amelia’s configuration to automatically detect the client’s IP country address. Country IP is correctly being detected from both amelia´s booking form and customer panel.
BUT! When they book an appointment within their package in Amelia’s CUSTOMER PANEL although the Country IP is being correctly detected in Amelia’s CUSTOMER PANEL (the calendar shows the correct front-end time and date) …unfortunately the booking email notifications are all arriving in Japan time to all my clients in Mexico or Argentina who are doing the reservation from their control panel (booking within their Packages).
In the notification, the appointment date and hour are displayed in Japan’s back-end time to my clients in Latin America, no matter which country they are booking from, only the name of the time zone arrives correctly in the notifications (ex, it correctly says America/Mexico City time), but the day and hours are notified in Japan time no matter what.
Everything is set in Spanish, the actual “booking approved” notification says:
Te espero por zoom el día %appointment_date% a las %appointment_start_time% hora de %time_zone%
Example: When a booking for June 3rd 7:00pm Mexico time is made from the CUSTOMER PANEL the notification arrives with a mistaken text like this:
%appointment_date% (June 4) and %appointment_start_time% (10:00 am) -which are wrongly displayed in Japan Time (back-end time)
BUT
%time_zone% (America/Mexico City time) is displayed in the correct client´s front end time
Please help. This is so confusing for my clients.
Best Regards
Vianey Solano
Hello Vianey.
Thank you for reaching out to us about this.
I forwarded the ticket to our QA team, and it seems that you're correct, but it will need to be tested more thoroughly on our end and if there is a bug it will be forwarded to our developers, so it can be fixed with the upcoming update.
Kind Regards,
Aleksandar Vuković
[email protected]
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Hello,
There was a recent update on Amelia’s software, but the issue about the time zone has not been resolved yet, I wonder if it will get solved in the next update. Also, now the notifications arrive with no time zone…the time zone on the notification arrives in blank even if the shortcode is inserted.
Hello Vianey,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Uros,
Please tell me the steps to generate a temporary WP-admin (administrator) user for you. I´ll be happy to do it.
It would be useful if you could send me a video on how to do it.
Regarding this issue, the booking approved notifications still arrive in Japan time (backend time), but now the notifications do not even indicate the time zone...the time zone in the notifications has disappeared even if the placeholder %time_zone% is set on the notification.
Best Regards
Vianey Solano
Hello Vianey,
Please check the following article for this purpose.
I am looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Vianey,
Thank you for the update on this.
Can you please provide me with the URL of your website as well and I will assist you with this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Vianey,
Thank you for the update on this.
Can you please test it out now and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Vianey,
Thank you for the update on this.
I tested it out by booking a test appointment at 3 am on 23rd of July and I received the notification with the correct time and also with the time zone mentioned.
Customer time zones are detected based on time zone of the device they're on, rather than the IP.
Please let me know if my tests have helped you.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Uros,
That is great news. Thank you very much for your help. It seems it works when you reserve outside a package.
Just to make sure, would you be so kind to test again buying a package (“Paquete”) and then reserve within the package to see if it works too?
I appreciate your help in this matter.
Best Regards
Vianey Solano
Hello Vianey,
I will perform checks and will provide you with an update on this.
I appreciate your patience.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Vianey,
Thank you for your patience.
We have noted this issue and passed it to our developers to have it resolved.
In the meantime, please let me know if you have any other uqestions.
Kind Regards,
Uros Jovanovic
[email protected]
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Dear Uros,
Thank you for your support on this matter.
Please let me know as soon as this issue is solved.
Please keep this ticket open until it gets resolved.
Best Regards
Vianey Solano
Hi Vianey,
Uros is on vacation, so i just wanted to provide additional information regarding this bug. Tickets are automatically closed after one week, but the better suggestion would be to follow our changelog page to keep up with the updates. We are updating this page regularly, whenever there is an update. Unfortunatelly, it's hard to promise ETA for each update, but make sure that you follow the page mentioned previously.
Should you have any other questions or issues, feel free to open a new ticket and we will kindly assist there.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Vianey,
I understand your concern, but we are certainly looking forward to getting this fixed as soon as possible. Unfortunatelly, we don't know the exact name, but it will be easy to recognize on the changelog page. Sure you can follow up, but you should also receive the notification that there is an update and you can check the changelog once you see it.
Should you have any other questions regarding Amelia, feel free to reach out to us on a new ticket and we will kindly assist.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables