Hello Ari,

Thanks for reaching out to us. When there is an active integration between Amelia and Google Calendar, each appointment booked in Amelia will be added to their Google calendar with the customer added as a participant. If an Employee already has events in the Google calendar marked as busy, those will not be available for booking in Amelia – this will prevent overbooking.

Rescheduling, canceling, or deleting the appointment needs to be done in Amelia. Suppose you reschedule the appointment in Google Calendar. In that case, that will not reflect in Amelia, but if you reschedule the appointment in Amelia, it will be updated in Google Calendar as well.

I hope it helps.

Hello Ari,

There is an option in Google Calendar settings called "maximum number of events returned per page". If you increase this number this is will affect the number of events displayed on the Google Calendar and Amelia should be able to recognize these events, as well. Please note that you need to enable the "remove busy slots" first in order to increase the maximum number of events.

Hello Ari,

Well, the number of appointments and events can certainly affect the performance of Google Calendar, but they shouldn't be visible if marked as "busy". I guess you can also try reconnecting the Google Calendar in employee settings and let me know if there are any changes.