When a customer books an appointment with us, the appointment awaits approval from us before being accepted. When the booking is confirmed through the Wordpress Site then the Customer receives the e-mail notification we set up for them, which is exactly what we want.

However, we also added the URL to confirm an appointment (using the shortcode) to the e-mail notification which is sent to us (the company) when someone requests an appointment, yet when we confirm the appointment using this URL, then the customer does not get an e-mail confirmation. The same thing goes when we use the URL to confirm the appointment which was added to the description of the Google Calendar event.

Is there a fix for this that we might have missed or is this a bug?

In short: when we confirm an appointment through the URL in the E-Mail Notification / Google Calendar Event the customer does not get a confirmation e-mail, yet when we confirm through Wordpress the customer does get one.

I thank you for your reply but I, unfortunately, do not feel comfortable with that! However, I have added screenshots of the Notifications panel in Amelia on Wordpress, as well as a screenshot of the received e-mail in hopes that they might help. When our employee clicks on the URL in the E-Mail to confirm the appointment, the status of the appointment in Wordpress is changed to "Approved" but the customer does not receive the confirmation e-mail notification.

However, when we approve the appointment within Wordpress then the customer does receive the notification.