When a customer books an appointment with us, the appointment awaits approval from us before being accepted. When the booking is confirmed through the Wordpress Site then the Customer receives the e-mail notification we set up for them, which is exactly what we want.
However, we also added the URL to confirm an appointment (using the shortcode) to the e-mail notification which is sent to us (the company) when someone requests an appointment, yet when we confirm the appointment using this URL, then the customer does not get an e-mail confirmation. The same thing goes when we use the URL to confirm the appointment which was added to the description of the Google Calendar event.
Is there a fix for this that we might have missed or is this a bug?
In short: when we confirm an appointment through the URL in the E-Mail Notification / Google Calendar Event the customer does not get a confirmation e-mail, yet when we confirm through Wordpress the customer does get one.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
I thank you for your reply but I, unfortunately, do not feel comfortable with that! However, I have added screenshots of the Notifications panel in Amelia on Wordpress, as well as a screenshot of the received e-mail in hopes that they might help. When our employee clicks on the URL in the E-Mail to confirm the appointment, the status of the appointment in Wordpress is changed to "Approved" but the customer does not receive the confirmation e-mail notification.
However, when we approve the appointment within Wordpress then the customer does receive the notification.
Apologies for the delayed answer. Unfortunatelly, I'm not able to reproduce this issue on our localhost. Are you using the SMTP protocol for sending emails? There is also this option "notify the customer(s) by default.
Make sure that this option is enabled. There is a difference when you are creating a new appointment or manually approving it, there is also a checkbox to inform a customer.
When a customer books an appointment with us, the appointment awaits approval from us before being accepted. When the booking is confirmed through the Wordpress Site then the Customer receives the e-mail notification we set up for them, which is exactly what we want.
However, we also added the URL to confirm an appointment (using the shortcode) to the e-mail notification which is sent to us (the company) when someone requests an appointment, yet when we confirm the appointment using this URL, then the customer does not get an e-mail confirmation. The same thing goes when we use the URL to confirm the appointment which was added to the description of the Google Calendar event.
Is there a fix for this that we might have missed or is this a bug?
In short: when we confirm an appointment through the URL in the E-Mail Notification / Google Calendar Event the customer does not get a confirmation e-mail, yet when we confirm through Wordpress the customer does get one.
Hello Lars,
Thanks for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Stefan Petrov
stefan.petrov@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I thank you for your reply but I, unfortunately, do not feel comfortable with that! However, I have added screenshots of the Notifications panel in Amelia on Wordpress, as well as a screenshot of the received e-mail in hopes that they might help. When our employee clicks on the URL in the E-Mail to confirm the appointment, the status of the appointment in Wordpress is changed to "Approved" but the customer does not receive the confirmation e-mail notification.
However, when we approve the appointment within Wordpress then the customer does receive the notification.
Attached files: image 24.png
image 20.png
Hello Lars,
Apologies for the delayed answer. Unfortunatelly, I'm not able to reproduce this issue on our localhost. Are you using the SMTP protocol for sending emails? There is also this option "notify the customer(s) by default.
Make sure that this option is enabled. There is a difference when you are creating a new appointment or manually approving it, there is also a checkbox to inform a customer.
Kind Regards,
Stefan Petrov
stefan.petrov@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables