We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I have login problems with the mobile version of Amelia when I have to log in to "[ameliaemployeepanel appointments". On my computer there is no problem to log in. But on the mobile I can't get in with the correct password. The program enters the platform first but jumps back to the login window and then it only shows the email address but not the password. It is the correct password so don't question it.
I have previously been in contact with you about the problems that have existed in Amelia. For the most part I only got arogant responses. So please try a little harder this time.
Yours sincerely
Akos
Hello Akos,
Thanks for reaching out to us.
Just to note, we don't have the mobile version, you would need to use the browser and log in to the same Wordpress environment. Can you please provide the WP admin credentials to your WP?
Kind Regards,
Stefan Petrov
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Hello Stefan,
I see. It is a great pity that Amelia is not compatible with the mobile version. This makes the whole add-on program like a big handicap.
But thanks for the feedback. I guess I'll have to use Google Chrome on my mobile to log in to the application.
With kind regards,
Akos
Hello Akos,
This is because Amelia is a standalone plugin for Wordpress, and it only works in Wordpress environment. You would certainly need to use a web browser to log in on mobile phone.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables