Three weeks ago, I purchased the Amelia plugin with a starter license. After testing it, I realized that to access certain features I needed, I would have to buy the standard version. When I made my purchase, I immediately disabled the auto-renewal to avoid being charged annually without my consent. However, disabling the auto-renewal prevents upgrading the license. I find this practice by Amelia unfair, as it forces customers to buy a new full-priced license instead of allowing an upgrade, even though I purchased the starter license only a few days ago.
When I contacted customer service, they clearly told me that I would have to buy the standard license again. I am very disappointed with this behavior and the lack of good faith.
The worst part is that I went ahead and bought the standard license since I had no other choice. Now, having two licenses for the same site causes the system to malfunction, and I can't access the new features because it retains the old license number. I essentially lost my money for no valid reason, and the service doesn't even work correctly. Thank you, Amelia, for the less-than-satisfactory customer service.
Thanks for reaching out to us. This is a misunderstanding, let me explain a bit more how it works. The upgrading of the license can be done at any moment from your TMS store account. There are some points that we noted, like for example that directly upgrading lifetime licenses is not possible, but this is not related to auto-renewal. Auto renewal is the process that is going on in the backend, and it also works for the licences that are subscription-based. That means that each license will be automatically renewed on the date when you've purchased the license, but one year later. For the lifetime licenses, it's a one-time fee, and you have lifetime support and access to new updates. You also have the support and new updates with a subscription, but only until the subscription is active. If you cancel the subscription, you can still use Amelia, but without access to support and new updates. That means that you won't have an active license, and thus it can't be upgraded. This is the part that you probably misunderstood. What we, as a support team recommended are two options. You can either upgrade from Starter to Standard through the TMS Store account or you can purchase a new license from our website. This is because we currently have a sale, and the pricing is not the same when you want to upgrade your current license, since the discount is only applied to new licenses. We are not sure why you want to upgrade the license if you already purchased a new one, but apparently, it's impossible to have two Amelia licenses installed on one instance of the WordPress site. The solution for this would be to provide both purchase codes (Starter and Standard) and management can provide the refund of the Starter license.
Then we can proceed with troubleshooting the access with the Standard license.
I hope i cleared a bit and apologies for the inconvenience.
Thank you for your response, Stefan. To answer your question, I no longer wish to upgrade the starter license as I have just purchased a new standard license. I wanted to upgrade it, but a member of your staff explained to me that it was no longer possible because I had accidentally canceled the annual license a few days after purchasing it. I wanted them to reactivate it (since I had paid for it), but they refused to do so. Therefore, I decided to buy a new standard license today, but it is not working because the old license is still registered in my WordPress, and I cannot modify it.
The second solution you proposed would indeed solve the problem, which is to refund my starter license and update my Amelia account with the new standard license so that I can use it. Should I contact you privately, or is this message sufficient to confirm my request?
No problem at all. I will forward this information to the management and they will proceed with the refund for the Starter license. For that time, you can provide the WP admin login credentials so i can log in and fix the Amelia to work with the standard license.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
And just to provide an update the refund has been successfully processed. You should be able to see the funds on your account in 5 - 7 business days. Please, let us know if don't receive the funds in this period.
Three weeks ago, I purchased the Amelia plugin with a starter license. After testing it, I realized that to access certain features I needed, I would have to buy the standard version. When I made my purchase, I immediately disabled the auto-renewal to avoid being charged annually without my consent. However, disabling the auto-renewal prevents upgrading the license. I find this practice by Amelia unfair, as it forces customers to buy a new full-priced license instead of allowing an upgrade, even though I purchased the starter license only a few days ago.
When I contacted customer service, they clearly told me that I would have to buy the standard license again. I am very disappointed with this behavior and the lack of good faith.
The worst part is that I went ahead and bought the standard license since I had no other choice. Now, having two licenses for the same site causes the system to malfunction, and I can't access the new features because it retains the old license number. I essentially lost my money for no valid reason, and the service doesn't even work correctly. Thank you, Amelia, for the less-than-satisfactory customer service.
Hello elodie,
Thanks for reaching out to us. This is a misunderstanding, let me explain a bit more how it works. The upgrading of the license can be done at any moment from your TMS store account. There are some points that we noted, like for example that directly upgrading lifetime licenses is not possible, but this is not related to auto-renewal. Auto renewal is the process that is going on in the backend, and it also works for the licences that are subscription-based. That means that each license will be automatically renewed on the date when you've purchased the license, but one year later. For the lifetime licenses, it's a one-time fee, and you have lifetime support and access to new updates. You also have the support and new updates with a subscription, but only until the subscription is active. If you cancel the subscription, you can still use Amelia, but without access to support and new updates. That means that you won't have an active license, and thus it can't be upgraded. This is the part that you probably misunderstood. What we, as a support team recommended are two options. You can either upgrade from Starter to Standard through the TMS Store account or you can purchase a new license from our website. This is because we currently have a sale, and the pricing is not the same when you want to upgrade your current license, since the discount is only applied to new licenses. We are not sure why you want to upgrade the license if you already purchased a new one, but apparently, it's impossible to have two Amelia licenses installed on one instance of the WordPress site. The solution for this would be to provide both purchase codes (Starter and Standard) and management can provide the refund of the Starter license.
Then we can proceed with troubleshooting the access with the Standard license.
I hope i cleared a bit and apologies for the inconvenience.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you for your response, Stefan. To answer your question, I no longer wish to upgrade the starter license as I have just purchased a new standard license. I wanted to upgrade it, but a member of your staff explained to me that it was no longer possible because I had accidentally canceled the annual license a few days after purchasing it. I wanted them to reactivate it (since I had paid for it), but they refused to do so. Therefore, I decided to buy a new standard license today, but it is not working because the old license is still registered in my WordPress, and I cannot modify it.
The second solution you proposed would indeed solve the problem, which is to refund my starter license and update my Amelia account with the new standard license so that I can use it. Should I contact you privately, or is this message sufficient to confirm my request?
Thank you in advance.
Hello Elodie,
No problem at all. I will forward this information to the management and they will proceed with the refund for the Starter license. For that time, you can provide the WP admin login credentials so i can log in and fix the Amelia to work with the standard license.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks elodie,
It has been fixed now. Standard license has been installed and activated, and you can use the Google Calendar integration now
Should you have any other questions or issues, feel free to ask.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
And just to provide an update the refund has been successfully processed. You should be able to see the funds on your account in 5 - 7 business days. Please, let us know if don't receive the funds in this period.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables