We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
My amelia plugin won't let me add events and the events I have already added cannot be seen in the backend except for just one of them. I have deactivated the plugin and reactivated it but that did not work.
I removed an attendee on the one single event I could see and now that one has disappeared too
Hello Dirk,
Thanks for reaching out to us. Most probably this is related to the mixed roles conflict. The user that you are using as an admin, most probably has multiple roles assigned. You need to have only one role per user only admin or only manager or only employee. Every role has different permissions and if you combine them Amelia can not function properly. You need to disconnect other roles from that user and that mail to create a separate user with separate mail for each role and make sure to purge the cache afterward.
Can you please double check and let me know?
Kind Regards,
Stefan Petrov
[email protected]
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I tried that previously and it didn't work. I deleted the plugin and reinstalled and seems fine now.
Hello Dirk,
Great, I guess this could be also related to caching, but great to hear that it's working now.
Should you have any other questions or issues, feel free to reach out to us and we will kindly assist.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables