We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am currently using Amelia to manage bookings for our guided backpacking trips and have encountered an issue regarding the collection of remaining balances after a deposit payment is made.
Here are the details of our current setup:
Could you please provide guidance on the following:
Our goal is to ensure a smooth and hassle-free payment process for our clients, minimizing the need for manual intervention.
Thank you for your assistance with this matter. I look forward to your guidance.
Best regards,
Mikey Bell
Outdoor Adventure Training
Hello Mikey,
Thanks for reaching out to us. While you can configure the deposit option, every time a customer chooses to pay a deposit in front, the rest of each payment will be always collected "on site". The deposit option only works for online payment methods and as you already noticed, a customer can either pay full price, or a certain amount (deposit). Unfortunatelly, currently, there are no other options regarding the deposit payment configuration, but please feel free to search through our feature suggestion page, to see if someone may have already suggested this feature. If you can't see it, feel free to add your suggestion there, and as more people vote, the feature will move higher on the priority list.
You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates and our newsletter, so you're informed about new features, bug fixes, freebies, etc.
Of course, for any additional questions or issues, feel free to reach out to us and we will kindly assist.
Kind Regards,
Stefan Petrov
[email protected]
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