We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
My client told me they received several bookings in the last weeks from clients who haven't entered an email during the process.
Which is normally impossible since the field is required.
The confirmation email they receive does not contain an email, and in the planning and the booking list in the backend, there is indeed no email attached to the client.
Could it be an error during the writing in the database or something like that ?
I don't understand how it's possible, and they had around 5 cases like this in the past couple of weeks.
Regards
Hello there,
Thank you for reaching out to us.
For some reason we could not access your page to check if the fields are mandatory or not on a booking form. Please go to customize section and check the form that you are using for example if you are using step by step you need to customize this one if you are using catalog booking form you need to customize that one find the mail fields and set it as mandatory there
This should help.
Kind Regards,
Marko Davidovic [email protected]
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Hello Louis,
Thank you for the update on this.
As Marko is out of the office, I will fill in for him.
We were unable to replicate this issue as the email option is mandatory.
I would suggest that you keep an eye on this and let us know if the same issue reoccurs.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables