Der Kunde erhält bei der Registrierung keine Zugangsdaten bzw. kann bei der Buchung kein Passwort wählen. Wenn der Kunde auf „Passwort vergessen“ klickt, erhält er eine E-Mail. Ich habe %customer_panel_url% hier gespeichert. Ruft der Kunde diesen Link auf, gelangt er lediglich zur Login-Seite ohne die Möglichkeit, das Passwort zu ändern. Es gibt ein Token in der URL-Adressleiste, aber es scheint nicht zu funktionieren.
When your client makes a reservation and completes the booking process by paying for the service, they should have the option to access the Customer Panel afterward to manage their reservation details. However, to access the Customer Panel, they need to have a login and password set up.
Typically, after completing the booking process, there should be an option for the customer to create a password for the Customer Panel. This option is usually presented to them once the booking is finalized. If your client didn't set up a password after completing the booking process, that might be why they're encountering difficulties when trying to access the panel.
The solution in this scenario is relatively simple. Your client can still access the Customer Panel by utilizing the "forgot password" feature. This feature should be available on the login page of the Customer Panel. By clicking on "forgot password," your client will be prompted to enter their email address. After doing so, they should receive an email with instructions on how to reset their password.
Once they've reset their password, they should be able to log in to the Customer Panel using their email address and the newly created password. From there, they'll have access to manage their reservation details as needed.
So, to sum up, your client has two options:
If they haven't created a password after completing the booking process, they can click on the "forgot password" button on the Customer Panel login page to create a new password.
If they have created a password after completing the booking process, they can simply use that password to log in to the Customer Panel.
Ensuring that your client is aware of these options should help them navigate the Customer Panel more easily and manage their reservations effectively. If you need further assistance with configuring the settings, feel free to provide more details, and I'd be happy to help!
You have not understood my problem. The customer clicks on "Forgot password". Receives an email and when he clicks on it he only gets to the login page without the option to choose a new password. There is a token in the URL address, but unfortunately no new password is available to choose from. I have deactivated all plugins but that does not help either. Please look at www.amhorizont.com/kundenbereich
I just don't understand why I've had problems for the last 4 days. I've deactivated all plugins on different PCs, networks, WiFi, and it's always the same. And suddenly it works. I just want to know if I have to do something to stop this from happening. 🤔
Der Kunde erhält bei der Registrierung keine Zugangsdaten bzw. kann bei der Buchung kein Passwort wählen. Wenn der Kunde auf „Passwort vergessen“ klickt, erhält er eine E-Mail. Ich habe %customer_panel_url% hier gespeichert. Ruft der Kunde diesen Link auf, gelangt er lediglich zur Login-Seite ohne die Möglichkeit, das Passwort zu ändern. Es gibt ein Token in der URL-Adressleiste, aber es scheint nicht zu funktionieren.
Hello Tirol,
When your client makes a reservation and completes the booking process by paying for the service, they should have the option to access the Customer Panel afterward to manage their reservation details. However, to access the Customer Panel, they need to have a login and password set up.
Typically, after completing the booking process, there should be an option for the customer to create a password for the Customer Panel. This option is usually presented to them once the booking is finalized. If your client didn't set up a password after completing the booking process, that might be why they're encountering difficulties when trying to access the panel.
The solution in this scenario is relatively simple. Your client can still access the Customer Panel by utilizing the "forgot password" feature. This feature should be available on the login page of the Customer Panel. By clicking on "forgot password," your client will be prompted to enter their email address. After doing so, they should receive an email with instructions on how to reset their password.
Once they've reset their password, they should be able to log in to the Customer Panel using their email address and the newly created password. From there, they'll have access to manage their reservation details as needed.
So, to sum up, your client has two options:
Ensuring that your client is aware of these options should help them navigate the Customer Panel more easily and manage their reservations effectively. If you need further assistance with configuring the settings, feel free to provide more details, and I'd be happy to help!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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You have not understood my problem. The customer clicks on "Forgot password". Receives an email and when he clicks on it he only gets to the login page without the option to choose a new password. There is a token in the URL address, but unfortunately no new password is available to choose from. I have deactivated all plugins but that does not help either. Please look at www.amhorizont.com/kundenbereich
In the e-mails I also used
%customer_panel_url%
Hello Tirol,
Thank you for the update on this and for your patience.
Please test it out now and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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No, no change.
Attached files: Screenshot_20240521_160210_Chrome.jpg
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OK. Strange, now it works. What did you do? Or what do I have to do? I have a cache deleter plugin so that something like this can't happen.
Hello Tirol,
I simply tested it out and it worked just fine.
Please keep an eye on this and let me know if the same issue reoccurs.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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I just don't understand why I've had problems for the last 4 days. I've deactivated all plugins on different PCs, networks, WiFi, and it's always the same. And suddenly it works. I just want to know if I have to do something to stop this from happening. 🤔
Hello Tirol,
I can confirm that there is nothing that needs to be done at the moment and it will work fine in the future as well.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables