Hello lohkienhao,

Thanks for reaching out to us.

This is surely related to email notification settings. You want to double-check them, as we recommend SMTP settings for email. You can find more information on this link. If you are already using the SMTP settings and you are still experiencing the issues, then i would need to log in to your WP to double-check.

Irena, please open a new ticket with detailed information there and we will kindly provide assistance. Our policy is to have one ticket per topic, per customer.

Thank you for understanding.

Hello lohkienhao,

Yes, you can provide them here, just make sure that you check "private" so nobody can see it except us.

Hello lohkienhao,

Thanks, but looks like the login page is not working. I've tried with WP login and WP admin but it's not working.

Can you please check?

Hello lohkienhao, yes i can access that page, but as soon as i enter the credentials I'm greeted with this message

Hello lohkienhao,

Apologies, i've should've mentioned that I've tried that already. I'm able to close that window, but it doesn't let me open Amelia settings. If there is a chance can you please disable this verification?

Well, usually when users were reporting the issue with notifications it was because of the wrong configuration (PHP mail settings) or because the templates wasn't turned on. In your case, the SMTP settings are correct (they are recommended) and the default appointment status is set to "approved". Even though your other template for employees are turned off, the one for "Appointment approved" is enabled, so everything is working correctly.